Virtual Agent Interaction

Virtual Agent Interaction is a method within Customer Interaction Management that employs artificially intelligent, software-based agents to autonomously engage with customers in natural language conversations, distinguishing it from other interaction methods by its reliance on algorithmic decision-making and human-like dialogic capabilities without direct human intervention.

392

Publications

15.5K

Citations

1.2K

Authors

474

Institutions

Publications per year

2017–2026

197

Parents

Customer Interaction Management

Publications

392

"Alexa is my new BFF"

Amanda Purington, Jessie G. Taft, Shruti Sannon et al. · 2017 · 452 citations

Social Sciences, Psychology, Social Psychology +13

Emotions are emergent processes: they require a dynamic computational architecture

Klaus R. Scherer · Philosophical Transactions of the Royal Society B Biological Sciences · 2009 · 412 citations · Full text

Engineering, Behavioral Sciences, Psychology +16

Agent-Mediated Electronic Commerce

Carles Sierra · Autonomous Agents and Multi-Agent Systems · 2004 · 392 citations

Computing, Computer Science, Information Systems +14

MACH

Mohammed Moshiul Hoque, Matthieu Courgeon, Jean‐Claude Martin et al. · 2013 · 289 citations · Full text

Social Sciences, Communication, Psychology +17

Large language models empowered agent-based modeling and simulation: a survey and perspectives

Chen Gao, Xiaochong Lan, Nian Li et al. · Humanities and Social Sciences Communications · 2024 · 197 citations · Full text

Computing, Autonomous Systems, Computer Science +13

1–5 of 392

Authors

1.2K

CP
Catherine Pélachaud
Centre National de la Recherche Scientifique, France
19 publications · 765 citations
16
h-index
JG
Jonathan Gratch
University of Southern California, United States
15 publications · 531 citations
14
h-index
TB
Timothy Bickmore
Northeastern University, United States
9 publications · 296 citations
9
h-index
WB
Willem‐Paul Brinkman
Delft University of Technology, Netherlands
8 publications · 327 citations
8
h-index
MO
Magalie Ochs
Centre National de la Recherche Scientifique, France
7 publications · 282 citations
7
h-index

1–5 of 1.2K

Institutions

474

1–8 of 474

Venues

International Journal of Human-Computer Interaction
8 publications · 389 citations
8
h-index
Computer Animation and Virtual Worlds
6 publications · 366 citations
6
h-index
arXiv (Cornell University)
Repository · 6 publications · 110 citations
6
h-index
ACM Transactions on Interactive Intelligent Systems
TIIS · 4 publications · 330 citations
4
h-index
Frontiers in Psychology
4 publications · 121 citations
4
h-index

1–5