Concepedia

Utility Service Quality

Utility Service Quality is a construct in utility governance that denotes the measurable and evaluative standard of performance, reliability, safety, and responsiveness of utility services in meeting regulatory requirements and customer expectations.

32

Publications

1.3K

Citations

74

Authors

45

Institutions

Publications per year

2017–2026

6

Parents

Publications

32

Indices for assessing utility distribution system RMS variation performance

D.L. Brooks, R.C. Dugan, M. Waclawiak et al. · IEEE Transactions on Power Delivery · 1998 · 155 citations

, , +16

Does service quality matter in measuring the performance of water utilities?

Andrés J. Picazo‐Tadeo, Francisco Javier Sáez Fernández, Francisco González‐Gómez · Utilities Policy · 2007 · 119 citations

, , +14

Quality enhances reliability [power supplies]

D.D. Sabin, A. Sundaram · IEEE Spectrum · 1996 · 113 citations

, , +17

Public utility vehicle service quality and customer satisfaction in the Philippines during the COVID-19 pandemic

Thanatorn Chuenyindee, Ardvin Kester S. Ong, Jon Pauline Ramos et al. · Utilities Policy · 2022 · 99 citations · Full text

, , +16

The quality of service: An overall performance assessment for water utilities

Francisco Silva Pinto, Ana Sara Costa, José Rui Figueira et al. · Omega · 2016 · 69 citations

, , +14

1–5 of 32

Authors

74

  1. MF
    Massimo Florio

    University of Milan, Italy

    4 publications · 77 citations

    4

    h-index

  2. SS
    Silvia Salini

    University of Milan, Italy

    3 publications · 60 citations

    3

    h-index

  3. PA
    Pier Alda Ferrari

    University of Milan, Italy

    3 publications · 60 citations

    3

    h-index

  4. CV
    Carlo V. Fiorio

    University of Milan, Italy

    3 publications · 65 citations

    3

    h-index

  5. TJ
    Tooraj Jamasb

    Durham University, United Kingdom

    2 publications · 46 citations

    2

    h-index

1–5 of 74

Institutions

45

  1. Universitat de València

    Valencia, Spain

    2 h-index

    2 publications

    137 citations

  2. KIIT University

    Bhubaneswar, India

    2 h-index

    2 publications

    31 citations

  3. University of Florida

    Gainesville, United States

    2 h-index

    3 publications

    132 citations

  4. University of Lisbon

    Lisbon, Portugal

    2 h-index

    5 publications

    295 citations

  5. Electric Power Research Institute

    Palo Alto, United States

    2 h-index

    2 publications

    268 citations

  6. University of Milan

    Milan, Italy

    2 h-index

    8 publications

    188 citations

  7. European University Institute

    Florence, Italy

    2 h-index

    2 publications

    43 citations

  8. Universidad de Málaga

    Málaga, Spain

    1 h-index

    2 publications

    36 citations

1–8 of 45

Venues

  1. Utilities Policy

    4 publications · 306 citations

    4

    h-index

  2. SSRN Electronic Journal

    Repository · 3 publications · 76 citations

    3

    h-index

  3. 2

    h-index

  4. Systems Engineering Procedia

    1 publications · 16 citations

    1

    h-index

  5. Benchmarking An International Journal

    1 publications · 19 citations

    1

    h-index

1–5