Concepedia

Telephone Performance Evaluation

Telephone Performance Evaluation is a scholarly metric designed to assess the effectiveness, reliability, and quality of telephone-based communication systems or services within academic research on telephony operations.

51

Publications

1.8K

Citations

131

Authors

54

Institutions

Publications per year

2017–2026

2

Parents

Publications

51

Project Ernestine: Validating a GOMS Analysis for Predicting and Explaining Real-World Task Performance

Wayne D. Gray, Bonnie E. John, Michael E. Atwood · Human-Computer Interaction · 1993 · 431 citations

, , +16

The precis of Project Ernestine or an overview of a validation of GOMS

Wayne D. Gray, Bonnie E. John, Michael E. Atwood · 1992 · 152 citations

, , +15

Capabilities of the Telephone Network for Data Transmission

Aris A. Alexander, R. M. Gryb, D. W. Nast · Bell System Technical Journal · 1960 · 104 citations

, , +15

An application of data envelopment analysis in telephone officesevaluation with partial data

Soung-Hie Kim, Choong-Gyoo Park, Kyung-Sam Park · Computers & Operations Research · 1999 · 99 citations

, , +9

Outcomes of telephone medical care

Helen K. Delichatsios, Mark Callahan, Mary E. Charlson · Journal of General Internal Medicine · 1998 · 72 citations · Full text

, , +4

1–5 of 51

Authors

131

  1. SM
    Sebastian Möller

    Technische Universität Berlin, Germany

    3 publications · 77 citations

    3

    h-index

  2. AH
    A. H. Inglis

    NTT (Japan), Japan

    3 publications · 41 citations

    3

    h-index

  3. DK
    D.P. Kemp

    United States Department of Defense, United States

    2 publications · 25 citations

    2

    h-index

  4. PJ
    Paul J. Lavrakas

    Northwestern University, United States

    2 publications · 62 citations

    2

    h-index

  5. BE
    Bonnie E. John

    Carnegie Mellon University, United States

    2 publications · 583 citations

    2

    h-index

1–5 of 131

Institutions

54

  1. Korea Institute for Advanced Study

    Seoul, South Korea

    2 h-index

    4 publications

    254 citations

  2. Korea Advanced Institute of Science and Technology

    Daejeon, South Korea

    2 h-index

    4 publications

    254 citations

  3. Ruhr University Bochum

    Bochum, Germany

    2 h-index

    3 publications

    85 citations

  4. Ericsson (Sweden)

    Kista, Sweden

    2 h-index

    3 publications

    103 citations

  5. NTT (Japan)

    Tokyo, Japan

    2 h-index

    4 publications

    56 citations

  6. Providence Health Care

    Vancouver, Canada

    1 h-index

    2 publications

    40 citations

  7. Management Development Institute

    Gurgaon, India

    1 h-index

    1 publications

    30 citations

  8. World Bank

    Washington, United States

    1 h-index

    1 publications

    31 citations

1–8 of 54

Venues

  1. Bell System Technical Journal

    BSTJ · 10 publications · 269 citations

    10

    h-index

  2. Telecommunications Policy

    5 publications · 118 citations

    5

    h-index

  3. 2

    h-index

  4. Survey Practice

    2 publications · 62 citations

    2

    h-index

  5. Speech Communication

    1 publications · 27 citations

    1

    h-index

1–5