Concepedia

Service-level Scheduling

Service-Level Scheduling is a scheduling framework that systematically aligns workforce deployment in retail operations with targeted service-level metrics by prioritizing staff allocation based on customer service performance thresholds.

73

Publications

3.3K

Citations

190

Authors

120

Institutions

Publications per year

2017–2026

20

Parents

Publications

73

Integrated Scheduling of Production and Distribution Operations

Zhi‐Long Chen, George Vairaktarakis · Management Science · 2005 · 380 citations

, , +17

Staffing Multiskill Call Centers via Linear Programming and Simulation

Mehmet Tolga Cezik, Pierre L’Ecuyer · Management Science · 2008 · 183 citations

, , +17

A TQCS-based service selection and scheduling strategy in cloud manufacturing

Yang Cao, Shilong Wang, Ling Kang et al. · The International Journal of Advanced Manufacturing Technology · 2015 · 179 citations

, , +13

Real-Time Scheduling of Cloud Manufacturing Services Based on Dynamic Data-Driven Simulation

Longfei Zhou, Lei Ren, Wang Jian · IEEE Transactions on Industrial Informatics · 2019 · 123 citations

, , +17

Diverse task scheduling for individualized requirements in cloud manufacturing

Longfei Zhou, Chun Zhao, Yuanjun Laili et al. · Enterprise Information Systems · 2017 · 103 citations

, , +13

1–5 of 73

Authors

190

  1. LZ
    Longfei Zhou

    Beihang University, China

    2 publications · 226 citations

    2

    h-index

  2. GM
    Gary M. Thompson

    Cornell University, United States

    2 publications · 100 citations

    2

    h-index

  3. FF
    Fred F. Easton

    Syracuse University, United States

    2 publications · 105 citations

    2

    h-index

  4. SA
    Sateesh Addepalli

    Cisco Systems (United States), United States

    1 publications · 36 citations

    1

    h-index

  5. RS
    Ramandeep S. Randhawa

    University of Southern California, United States

    1 publications · 38 citations

    1

    h-index

1–5 of 190

Institutions

120

  1. Cornell University

    Ithaca, United States

    3 h-index

    3 publications

    112 citations

  2. Hong Kong University of Science and Technology

    Hong Kong, Hong Kong

    3 h-index

    4 publications

    158 citations

  3. Old Dominion University

    Norfolk, United States

    2 h-index

    2 publications

    157 citations

  4. Syracuse University

    Syracuse, United States

    2 h-index

    2 publications

    105 citations

  5. Mälardalen University

    Västerås, Sweden

    2 h-index

    2 publications

    61 citations

  6. Ball State University

    Muncie, United States

    2 h-index

    3 publications

    68 citations

  7. École Centrale Paris

    Châtenay-Malabry, France

    2 h-index

    3 publications

    57 citations

  8. University of Iowa

    Iowa City, United States

    2 h-index

    2 publications

    50 citations

1–8 of 120

Venues

  1. European Journal of Operational Research

    4 publications · 119 citations

    4

    h-index

  2. Computers & Operations Research

    3 publications · 110 citations

    3

    h-index

  3. Operations Research

    3 publications · 78 citations

    3

    h-index

  4. Management Science

    3 publications · 576 citations

    3

    h-index

  5. Production and Operations Management

    POMS · 3 publications · 132 citations

    3

    h-index

1–5