Concepedia

Service Visibility

Service Visibility is a construct in service supply chain management that denotes the extent to which relevant stakeholders can access and monitor real-time, accurate information about the status, performance, and flow of service delivery processes across interconnected organizational boundaries.

10

Publications

327

Citations

26

Authors

11

Institutions

Publications per year

2017–2026

1

Parents

Publications

10

IMPACT OF PROCESS VISIBILITY AND WORK STRESS TO IMPROVE SERVICE QUALITY: EMPIRICAL EVIDENCE FROM DUBAI RETAIL INDUSTRYIMPACT OF PROCESS VISIBILITY AND WORK STRESS TO IMPROVE SERVICE QUALITY: EMPIRICAL EVIDENCE FROM DUBAI RETAIL INDUSTRY

Victoria Vorobeva · International Journal of Technology Innovation and Management (IJTIM) · 2022 · 76 citations · Full text

, , +17

Comparing provider‐customer constellations of visibility‐based service

Jan Holmström, Saara Brax, Timo Ala‐Risku · Journal of service management · 2010 · 57 citations

, , +11

RFID technology for increasing visibility in ETO supply chains: a case study

Margherita Pero, Tommaso Rossi · Production Planning & Control · 2013 · 50 citations

, , +17

Enabling chain-wide transparency in meat supply chains based on the EPCIS global standard and cloud-based services

Ayalew Kassahun, R.J.M. Hårtog, T. Sadowski et al. · Computers and Electronics in Agriculture · 2014 · 47 citations

, , +13

Discovery service design in the EPCglobal network: towards full supply chain visibility

Chris Kürschner, Cosmin Condea, Oliver Kasten et al. · 2008 · 33 citations

, , +15

1–5 of 10

Authors

26

  1. YH
    Yuying Huang

    UNSW Sydney, Australia

    1 publications · 11 citations

    1

    h-index

  2. MP
    Margherita Pero

    Politecnico di Milano, Italy

    1 publications · 50 citations

    1

    h-index

  3. OK
    Oliver Kasten

    ETH Zurich, Switzerland

    1 publications · 33 citations

    1

    h-index

  4. IA
    Imene Aggoun

    1 publications · 16 citations

    1

    h-index

  5. KV
    K. Vidyasankar

    Memorial University of Newfoundland, Canada

    1 publications · 12 citations

    1

    h-index

1–5 of 26

Institutions

11

  1. Politecnico di Milano

    Milan, Italy

    1 h-index

    1 publications

    50 citations

  2. Aalto University

    Espoo, Finland

    1 h-index

    3 publications

    171 citations

  3. National Research Tomsk State University

    Tomsk, Russia

    1 h-index

    1 publications

    76 citations

  4. Memorial University of Newfoundland

    St. John's, Canada

    1 h-index

    2 publications

    24 citations

  5. Wageningen University & Research

    Wageningen, The Netherlands

    1 h-index

    4 publications

    188 citations

  6. University of St.Gallen

    Saint Gallen, Switzerland

    1 h-index

    1 publications

    33 citations

  7. Tomsk Polytechnic University

    Tomsk, Russia

    1 h-index

    1 publications

    76 citations

  8. Cardiff University

    Cardiff, United Kingdom

    1 h-index

    1 publications

    13 citations

1–8 of 11

Venues

  1. Australasian Marketing Journal (AMJ)

    1 publications · 11 citations

    1

    h-index

  2. FIW

    1 publications · 16 citations

    1

    h-index

  3. Computers and Electronics in Agriculture

    1 publications · 47 citations

    1

    h-index

  4. 1

    h-index

  5. Journal of service management

    1 publications · 57 citations

    1

    h-index

1–5