Concepedia

Service Commitment Management

Service Commitment Management is a formal framework within Service-Level Management that specifies, negotiates, monitors, and enforces agreed-upon service delivery obligations between providers and stakeholders, distinguished by its focus on binding commitments expressed in measurable service-level agreements.

5

Publications

201

Citations

19

Authors

13

Institutions

Publications per year

2017–2026

1

Parents

Publications

5

A commitment-based reference ontology for services

Julio Cesar Nardi, Ricardo de Almeida Falbo, Giancarlo Guizzardi et al. · Information Systems · 2015 · 90 citations · Full text

, , +11

Creating trust and commitment in B2B services

Oliver Gansser, Silvia Boßow-Thies, Bianca Krol · Industrial Marketing Management · 2021 · 53 citations

, , +9

Manufacturers need to show greater commitment to customer service

W. G. Donaldson · Industrial Marketing Management · 1995 · 32 citations

, , +12

Satem: Trusted Service Code Execution across Transactions

Gang Xu, Cristian Borcea, Liviu Iftode · Proceedings/Proceedings - Symposium on Reliable Distributed Systems · 2006 · 16 citations

, , +12

Towards an Affordable Internet Access for Everyone: The Quest for Enabling Universal Service Commitment (Dagstuhl Seminar 14471)

Jon Crowcroft, Adam Wolisz, Arjuna Sathiaseelan · DROPS (Schloss Dagstuhl – Leibniz Center for Informatics) · 2015 · 10 citations · Full text

, , +8

1–5 of 5

Authors

19

  1. LF
    Luís Ferreira Pires

    University of Twente, Netherlands

    1 publications · 90 citations

    1

    h-index

  2. GG
    Giancarlo Guizzardi

    Universidade Federal do Espírito Santo, Brazil

    1 publications · 90 citations

    1

    h-index

  3. NG
    Nicola Guarino

    National Academies of Sciences, Engineering, and Medicine, United States

    1 publications · 90 citations

    1

    h-index

  4. RD
    Ricardo de Almeida Falbo

    Universidade Federal do Espírito Santo, Brazil

    1 publications · 90 citations

    1

    h-index

  5. CM
    Claudenir M. Fonseca

    Universidade Federal do Espírito Santo, Brazil

    1 publications · 90 citations

    1

    h-index

1–5 of 19

Institutions

13

  1. The University of Adelaide

    Adelaide, Australia

    1 h-index

    2 publications

    20 citations

  2. Rutgers, The State University of New Jersey

    New Brunswick, United States

    1 h-index

    2 publications

    32 citations

  3. Universidade Federal do Espírito Santo

    Vitória, Brazil

    1 h-index

    5 publications

    450 citations

  4. University of Twente

    Enschede, The Netherlands

    1 h-index

    2 publications

    180 citations

  5. Information Technology University

    Lahore, Pakistan

    1 h-index

    2 publications

    180 citations

  6. FOM University of Applied Sciences for Economics and Management

    Essen, Germany

    1 h-index

    3 publications

    159 citations

  7. Institute of Cognitive Sciences and Technologies

    Rome, Italy

    1 h-index

    1 publications

    90 citations

  8. University of Strathclyde

    Glasgow, United Kingdom

    1 h-index

    1 publications

    32 citations

1–8 of 13

Venues

  1. Industrial Marketing Management

    2 publications · 85 citations

    2

    h-index

  2. Information Systems

    1 publications · 90 citations

    1

    h-index

  3. 1

    h-index

  4. IEEE Transactions on Services Computing

    1 publications · 10 citations

    1

    h-index

  5. DROPS (Schloss Dagstuhl – Leibniz Center for Informatics)

    Repository · 1 publications · 10 citations

1–5