Problem Record Management is a formal systematic process within problem management that serves as a structured repository and tracking mechanism for documenting, categorizing, prioritizing, and maintaining the lifecycle of identified problems to facilitate root cause analysis and resolution.
9
Publications
188
Citations
25
Authors
4
Institutions
Publications per year
2017–2026
0
Parents
Publications
9
Efficient ticket routing by resolution sequence mining
Qihong Shao, Yi Chen, Tao Shu et al. · 2008 · 75 citations
1–5 of 9
Authors
25
- XY
1
h-index
- JLJosé Luís Zamora Manzano
Hospital Universitario Insular de Gran Canaria, Spain
1 publications · 16 citations
1
h-index
- QS
1
h-index
- TS
1
h-index
- JAJon Arvid Børretzen
Norwegian University of Science and Technology, Norway
1 publications · 15 citations
1
h-index
1–5 of 25
Institutions
4
IBM (United States)
Armonk, United States
1 h-index
3 publications
225 citations
Hartford Financial Services (United States)
Hartford, United States
1 h-index
1 publications
24 citations
Arizona State University
Tempe, United States
1 h-index
2 publications
150 citations
Norwegian University of Science and Technology
Trondheim, Norway
1 h-index
3 publications
45 citations
1–4 of 4
Venues
- Psychiatric Services
2 publications · 20 citations
2
h-index
- JAMA
1 publications · 10 citations
1
h-index
- American Journal of Public Health
JPH · 1 publications · 10 citations
1
h-index
- Critical Care Medicine
1 publications · 16 citations
1
h-index
- Medical Care
1 publications · 18 citations
1
h-index
1–5