Concepedia

Personalized Customer Interaction

Personalized Customer Interaction is a customer interaction management framework that tailors communication, services, and experiences to individual customer preferences, behaviors, and contextual data through the systematic integration of analytics, automation, and relationship-based strategies.

18

Publications

654

Citations

34

Authors

13

Institutions

Publications per year

2017–2026

10

Parents

Publications

18

Electronic Customer Relationship Management (eCRM): Opportunities and Challenges in a Digital World

Aileen Kennedy · Arrow@dit (Dublin Institute of Technology) · 2006 · 76 citations · Full text

, , +16

Tailoring the Interaction with Users in Web Stores

Liliana Ardissono, Anna Goy · User Modeling and User-Adapted Interaction · 2000 · 75 citations

, , +12

Company-customer interaction in mass customization

Peter‐J. Jost, Theresa Süsser · International Journal of Production Economics · 2019 · 72 citations

, , +14

The Power of Personalization: Customer Collaboration and Virtual Communities

Petra Schubert, Michael Koch · 2002 · 67 citations · Full text

, , +17

Hyper-personalization for enhancing customer loyalty and satisfaction in Customer Relationship Management (CRM) systems

Nitin Liladhar Rane, Saurabh Choudhary, Jayesh Rane · SSRN Electronic Journal · 2023 · 64 citations · Full text

, , +17

1–5 of 18

Authors

34

  1. SC
    Saurabh Choudhary

    University of Mumbai, India

    3 publications · 152 citations

    3

    h-index

  2. JR
    Jayesh Rane

    University of Mumbai, India

    3 publications · 152 citations

    3

    h-index

  3. EA
    Eugene A. Weinstein

    Vanderbilt University, United States

    2 publications · 33 citations

    2

    h-index

  4. HA
    Harvey A. Farberman

    Stony Brook University, United States

    2 publications · 33 citations

    2

    h-index

  5. NL
    Nitin Liladhar Rane

    University of Mumbai, India

    2 publications · 123 citations

    2

    h-index

1–5 of 34

Institutions

13

  1. Swami Vivekanand College of Pharmacy

    Namakkal, India

    3 h-index

    3 publications

    152 citations

  2. University of Mumbai

    Mumbai, India

    3 h-index

    9 publications

    456 citations

  3. K J Somaiya Medical College

    Mumbai, India

    3 h-index

    3 publications

    152 citations

  4. Middle East University

    Amman, Jordan

    1 h-index

    1 publications

    22 citations

  5. WHU – Otto Beisheim School of Management

    Vallendar, Germany

    1 h-index

    2 publications

    144 citations

  6. University of California, Berkeley

    Berkeley, United States

    1 h-index

    1 publications

    52 citations

  7. State University of New York

    Albany, United States

    1 h-index

    2 publications

    22 citations

  8. Amman Arab University

    Amman, Jordan

    1 h-index

    1 publications

    22 citations

1–8 of 13

Venues

  1. SSRN Electronic Journal

    Repository · 3 publications · 152 citations

    3

    h-index

  2. Social Problems

    2 publications · 33 citations

    2

    h-index

  3. Information Storage and Retrieval

    1 publications · 15 citations

    1

    h-index

  4. 1

    h-index

  5. 1

    h-index

1–5