Concepedia

Operator Staffing

Operator Staffing is a methodological construct in production planning that specifies the optimal allocation of human operators to workstations within a Takt Time framework, distinguished by its alignment of workforce capacity with customer demand intervals to ensure continuous and balanced workflow execution.

32

Publications

1.1K

Citations

91

Authors

68

Institutions

Publications per year

2017–2026

8

Parents

Publications

32

Scheduling technicians and tasks in a telecommunications company

Jean‐François Cordeau, Gilbert Laporte, Fédérico Pasin · Journal of Scheduling · 2010 · 174 citations

, , +10

Operations Management Applied to Home Care Services: The Problem of Assigning Human Resources to Patients

Ettore Lanzarone, Andréa Matta, Evren Şahin · IEEE Transactions on Systems Man and Cybernetics - Part A Systems and Humans · 2012 · 97 citations

, , +17

Short-term manpower management in manufacturing systems: new requirements and DSS prototyping

Bernard Grabot, Agnès Letouzey · Computers in Industry · 2000 · 72 citations

, , +16

An Exact and Efficient Algorithm for the Constrained Dynamic Operator Staffing Problem for Call Centers

Atul Bhandari, Alan Scheller‐Wolf, Mor Harchol‐Balter · Management Science · 2008 · 68 citations

, , +17

OR Practice—A Queueing Model for Telephone Operator Staffing

David Y. Sze · Operations Research · 1984 · 65 citations

, , +16

1–5 of 32

Authors

91

  1. GM
    Gerald M. Knapp

    Louisiana State University, United States

    1 publications · 22 citations

    1

    h-index

  2. GR
    George R. Wilson

    University of Florida Health Science Center, United States

    1 publications · 21 citations

    1

    h-index

  3. BM
    Benard McGarvey

    Purdue University Northwest, United States

    1 publications · 10 citations

    1

    h-index

  4. FK
    Frank Krzystofiak

    University at Buffalo, State University of New York, United States

    1 publications · 17 citations

    1

    h-index

  5. HN
    Harilaos N Koutsopoulos

    Massachusetts Institute of Technology, United States

    1 publications · 26 citations

    1

    h-index

1–5 of 91

Institutions

68

  1. Siemens (Germany)

    Munich, Germany

    2 h-index

    6 publications

    129 citations

  2. Moscow Aviation Institute

    Moscow, Russia

    1 h-index

    2 publications

    58 citations

  3. Jinan University

    Guangzhou, China

    1 h-index

    2 publications

    88 citations

  4. Politecnico di Milano

    Milan, Italy

    1 h-index

    1 publications

    97 citations

  5. Nottingham Trent University

    Nottingham, United Kingdom

    1 h-index

    1 publications

    29 citations

  6. University of Luxembourg

    Luxembourg, Luxembourg

    1 h-index

    1 publications

    14 citations

  7. County Durham and Darlington NHS Foundation Trust

    Darlington, United Kingdom

    1 h-index

    1 publications

    51 citations

  8. Cranfield University

    Cranfield, United Kingdom

    1 h-index

    2 publications

    28 citations

1–8 of 68

Venues

  1. Computers & Industrial Engineering

    2 publications · 80 citations

    2

    h-index

  2. 2

    h-index

  3. OR Spectrum

    1 publications · 14 citations

    1

    h-index

  4. 1

    h-index

  5. 1

    h-index

1–5