Concepedia

Multi-class Churn Classification

Multi-Class Churn Classification is a predictive modeling task in customer churn analysis that categorizes customers into more than two discrete outcome classes—such as non-churn, voluntary churn, and involuntary churn—thereby extending binary churn prediction to capture multiple distinct behavioral trajectories.

5

Publications

194

Citations

16

Authors

7

Institutions

Publications per year

2017–2026

4

Parents

Publications

5

A survey on machine learning methods for churn prediction

Louis Geiler, Séverine Affeldt, Mohamed Nadif · International Journal of Data Science and Analytics · 2022 · 68 citations · Full text

, , +14

Churn prediction in digital game-based learning using data mining techniques: Logistic regression, decision tree, and random forest

Mai Kiguchi, Waddah Saeed, Imran Medi · Applied Soft Computing · 2022 · 57 citations

, , +17

Performance Evaluation of Various Classification Techniques for Customer Churn Prediction in E-commerce

Seema Baghla, Gaurav Gupta · Microprocessors and Microsystems · 2022 · 35 citations

, , +16

Clustering Prediction Techniques in Defining and Predicting Customers Defection: The Case of E-Commerce Context

Ait Daoud Rachid, Abdellah Amine, Belaid Bouikhalene et al. · International Journal of Electrical and Computer Engineering (IJECE) · 2018 · 19 citations · Full text

, , +17

Customer Churn Prediction in Telecommunication Industry: With and without Counter-Example

Adnan Amin, Changez Khan, Imtiaz Ali et al. · 2014 · 15 citations

, , +15

1–5 of 5

Authors

16

  1. BB
    Belaid Bouikhalene

    Université Sultan Moulay Slimane, Morocco

    1 publications · 19 citations

    1

    h-index

  2. SA
    Sajid Anwar

    Institute of Management Sciences Peshawar, Pakistan

    1 publications · 15 citations

    1

    h-index

  3. AD
    Ait Daoud Rachid

    Université Sultan Moulay Slimane, Morocco

    1 publications · 19 citations

    1

    h-index

  4. MK
    Mai Kiguchi

    University of Agder, Norway

    1 publications · 57 citations

    1

    h-index

  5. GG
    Gaurav Gupta

    Punjabi University, India

    1 publications · 35 citations

    1

    h-index

1–5 of 16

Institutions

7

  1. Institute of Management Sciences Peshawar

    Peshawar, Pakistan

    1 h-index

    4 publications

    60 citations

  2. University of Agder

    Kristiansand, Norway

    1 h-index

    1 publications

    57 citations

  3. Université Sultan Moulay Slimane

    Beni Mellal, Morocco

    1 h-index

    4 publications

    76 citations

  4. Asia Pacific University of Technology & Innovation

    Kuala Lumpur, Malaysia

    1 h-index

    3 publications

    171 citations

  5. Punjabi University

    Patiāla, India

    1 h-index

    2 publications

    70 citations

  6. Université Paris Cité

    Paris, France

    1 h-index

    3 publications

    204 citations

  7. Centre Borelli

    Paris, France

    1 h-index

    3 publications

    204 citations

  8. Montpellier Business School

    Montpellier, France

    1 publications

    14 citations

1–8 of 7

Venues

  1. Applied Soft Computing

    1 publications · 57 citations

    1

    h-index

  2. Microprocessors and Microsystems

    MICPRO · 1 publications · 35 citations

    1

    h-index

  3. International Journal of Data Science and Analytics

    JDSA · 1 publications · 68 citations

    1

    h-index

  4. 1

    h-index

  5. Computational Economics

    1 publications · 14 citations

1–5