Concepedia

It Service Monitoring

IT Service Monitoring is a systematic process within IT Service Governance that involves the continuous observation, measurement, and evaluation of IT service performance and availability to ensure compliance with defined service levels and operational objectives.

33

Publications

971

Citations

103

Authors

44

Institutions

Publications per year

2017–2026

9

Parents

Publications

33

Implementing IT Service Management: A systematic literature review

Jon Iden, Tom Roar Eikebrokk · International Journal of Information Management · 2013 · 182 citations · Full text

, , +14

Transforming IT service management - the ITIL impact

Aileen Cater‐Steel, Mark Toleman, Wui‐Gee Tan · University of Southern Queensland ePrints (University of Southern Queensland) · 2006 · 98 citations · Full text

, , +15

Implementing an IT service information management framework: The case of COTEMAR

Teresa Lucio-Nieto, Ricardo Colomo‐Palacios, Pedro Soto‐Acosta et al. · International Journal of Information Management · 2012 · 74 citations

, , +11

Accountability for cloud and other future Internet services

Siani Pearson, Vasilis Tountopoulos, Daniele Catteddu et al. · 2012 · 62 citations · Full text

, , +17

IT governance using COBIT implemented in a high public educational institution: a case study

Jorge Ribeiro, Rui Gomes · 2009 · 41 citations

, , +12

1–5 of 33

Authors

103

  1. WZ
    Wubai Zhou

    Florida International University, United States

    3 publications · 85 citations

    3

    h-index

  2. GY
    Genady Ya. Grabarnik

    IBM Research - Thomas J. Watson Research Center, United States

    3 publications · 85 citations

    3

    h-index

  3. SH
    Stewart H. C. Wan

    Hong Kong Science and Technology Parks Corporation, Hong Kong SAR China

    3 publications · 49 citations

    3

    h-index

  4. TL
    Tao Li

    Florida International University, United States

    3 publications · 85 citations

    3

    h-index

  5. LS
    Larisa Shwartz

    IBM Research - Thomas J. Watson Research Center, United States

    3 publications · 85 citations

    3

    h-index

1–5 of 103

Institutions

44

  1. IBM (United States)

    Armonk, United States

    5 h-index

    18 publications

    331 citations

  2. St. John's University

    New York, United States

    3 h-index

    3 publications

    85 citations

  3. Hong Kong Science and Technology Parks Corporation

    Shatin, Hong Kong

    3 h-index

    3 publications

    49 citations

  4. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    3 h-index

    5 publications

    93 citations

  5. Florida International University

    Miami, United States

    3 h-index

    11 publications

    340 citations

  6. University of Southern Queensland

    Toowoomba, Australia

    2 h-index

    2 publications

    119 citations

  7. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    2 h-index

    2 publications

    26 citations

  8. European Organization for Nuclear Research

    Geneva, Switzerland

    1 h-index

    13 publications

    351 citations

1–8 of 44

Venues

  1. 3

    h-index

  2. Campus-Wide Information Systems

    CWIS · 2 publications · 38 citations

    2

    h-index

  3. 1

    h-index

  4. 1

    h-index

  5. Intelligent Decision Technologies

    1 publications · 10 citations

    1

    h-index

1–5