Concepedia

Digital Service Evaluation

Digital Service Evaluation is a systematic assessment framework used in public administration and information systems to measure the effectiveness, accessibility, and usability of government-provided digital services relative to citizen-centric performance standards.

49

Publications

1.3K

Citations

133

Authors

75

Institutions

Publications per year

2017–2026

18

Parents

Publications

49

COBRA framework to evaluate e-government services: A citizen-centric perspective

Ibrahim H. Osman, Abdel Latef Anouze, Zahir Irani et al. · Government Information Quarterly · 2014 · 174 citations · Full text

, , +16

Functionality, usability, and accessibility

John Carlo Bertot, John T. Snead, Paul T. Jaeger et al. · Performance Measurement and Metrics · 2006 · 75 citations

, , +16

Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines

Pnina Shachaf, Sarah Horowitz · Library & Information Science Research · 2008 · 48 citations

, , +4

A Framework for Evaluating Digital Library Services

Sayeed Choudhury, Benjamin F. Hobbs, Mark Lorie et al. · D-Lib Magazine · 2002 · 46 citations · Full text

, , +16

Digital Library Service Quality Assessment Model

Masitah Ahmad, Jemal Abawajy · Procedia - Social and Behavioral Sciences · 2014 · 36 citations · Full text

, , +16

1–5 of 49

Authors

133

  1. CR
    Charles R. McClure

    Florida State University, United States

    3 publications · 129 citations

    3

    h-index

  2. JC
    John Carlo Bertot

    University of Maryland, College Park, United States

    2 publications · 107 citations

    2

    h-index

  3. ML
    Mark Lorie

    Abt Global (United States), United States

    2 publications · 67 citations

    2

    h-index

  4. NE
    Nicholas E. Flores

    University of Colorado Boulder, United States

    2 publications · 67 citations

    2

    h-index

  5. RC
    Rowena Cullen

    Victoria University of Wellington, New Zealand

    2 publications · 46 citations

    2

    h-index

1–5 of 133

Institutions

75

  1. Florida State University

    Tallahassee, United States

    2 h-index

    8 publications

    428 citations

  2. Victoria University of Wellington

    Wellington, New Zealand

    2 h-index

    2 publications

    46 citations

  3. Association of Research Libraries

    Washington, United States

    2 h-index

    3 publications

    56 citations

  4. Brunel University of London

    London, United Kingdom

    2 h-index

    4 publications

    551 citations

  5. University of Macedonia

    Thessaloniki, Greece

    2 h-index

    3 publications

    68 citations

  6. Tallinn University of Technology

    Tallinn, Estonia

    1 h-index

    2 publications

    24 citations

  7. National Universities Commission

    Abuja, Nigeria

    1 h-index

    1 publications

    32 citations

  8. Rutgers Sexual and Reproductive Health and Rights

    Utrecht, Netherlands

    1 h-index

    1 publications

    21 citations

1–8 of 75

Venues

  1. Library & Information Science Research

    2 publications · 76 citations

    2

    h-index

  2. Health Information & Libraries Journal

    2 publications · 46 citations

    2

    h-index

  3. Government Information Quarterly

    2 publications · 200 citations

    2

    h-index

  4. Telematics and Informatics

    2 publications · 59 citations

    2

    h-index

  5. 1

    h-index

1–5