Concepedia

Collections Workflow Optimization

Collections Workflow Optimization is a methodological framework within self-pay management that systematically enhances the efficiency and effectiveness of revenue recovery processes by identifying, prioritizing, and remediating delinquent accounts through data-driven process refinement and automation.

4

Publications

138

Citations

23

Authors

7

Institutions

Publications per year

2017–2026

0

Parents

Publications

4

Optimizing debt collections using constrained reinforcement learning

Naoki Abe, Prem Melville, Cezar Pendus et al. · 2010 · 75 citations

, , +16

Optimizing the Collections Process in Consumer Credit

Adiel Teixeira de Almeida Filho, Christophe Mues, Lyn C. Thomas · Production and Operations Management · 2010 · 26 citations

, , +17

Point-of-Need Collection Development: The Getting It System Toolkit (GIST) and a New System for Acquisitions and Interlibrary Loan Integrated Workflow and Collection Development

Kate Pitcher, Tim Bowersox, Cyril Oberlander et al. · Collection Management · 2010 · 22 citations

, , +15

Tax Collections Optimization for New York State

Gerard Miller, Melissa Weatherwax, Timothy Gardinier et al. · INFORMS Journal on Applied Analytics · 2012 · 15 citations

, , +13

1–4 of 4

Authors

23

  1. JJ
    James J. Bennett

    New York State Department of State, United States

    2 publications · 90 citations

    2

    h-index

  2. GF
    Gary F. Anderson

    IBM (United States), United States

    2 publications · 90 citations

    2

    h-index

  3. BC
    Brent Cooley

    IBM (United States), United States

    2 publications · 90 citations

    2

    h-index

  4. PM
    Prem Melville

    IBM (United States), United States

    2 publications · 90 citations

    2

    h-index

  5. NA
    Naoki Abe

    IBM (United States), United States

    2 publications · 90 citations

    2

    h-index

1–5 of 23

Institutions

7

  1. Wayne State University

    Detroit, United States

    2 h-index

    2 publications

    90 citations

  2. IBM (United States)

    Armonk, United States

    2 h-index

    16 publications

    720 citations

  3. New York State Department of State

    Albany, United States

    2 h-index

    6 publications

    270 citations

  4. University of Southampton

    Southampton, United Kingdom

    1 h-index

    2 publications

    52 citations

  5. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    1 h-index

    4 publications

    300 citations

  6. SUNY Geneseo

    Geneseo, United States

    1 h-index

    4 publications

    88 citations

  7. Universidade Federal de Pernambuco

    Recife, Brazil

    1 h-index

    1 publications

    26 citations

1–7 of 7

Venues

  1. INFORMS Journal on Applied Analytics

    1 publications · 15 citations

    1

    h-index

  2. Production and Operations Management

    POMS · 1 publications · 26 citations

    1

    h-index

  3. Collection Management

    1 publications · 22 citations

    1

    h-index

1–3