Concepedia

Citizen-centered Service

Citizen-Centered Service is a public service design paradigm that prioritizes the needs, preferences, and experiences of citizens as the foundational criterion for service development, delivery, and evaluation, distinguishing it from provider-driven or bureaucracy-centered models.

81

Publications

3.9K

Citations

196

Authors

113

Institutions

Publications per year

2017–2026

25

Variants

Citizen-centric Service

Parents

Publications

81

Developing and validating a citizen-centric typology for smart city services

Jungwoo Lee, Hyejung Lee · Government Information Quarterly · 2014 · 296 citations

, , +14

Toward a New Understanding of Urban Services and Citizen Participation: The Coproduction Concept

Elaine B. Sharp · Midwest Review of Public Administration · 1980 · 200 citations

, , +17

Electronic government and public administration

David Brown · International Review of Administrative Sciences · 2005 · 181 citations

, , +10

Value positions viewed through the lens of automated decision-making: The case of social services

Agneta Ranerup, Helle Zinner Henriksen · Government Information Quarterly · 2019 · 166 citations · Full text

, , +17

Citizen Participation in the Coproduction of Urban Services

Stephen L. Percy · Urban Affairs Quarterly · 1984 · 165 citations

, , +17

1–5 of 81

Authors

196

  1. KK
    Kenneth Kernaghan

    Brock University, Canada

    4 publications · 159 citations

    4

    h-index

  2. SF
    Stephen F. King

    University of Southampton, United Kingdom

    3 publications · 434 citations

    3

    h-index

  3. MS
    Murray Scott

    Ollscoil na Gaillimhe – University of Galway, Ireland

    2 publications · 94 citations

    2

    h-index

  4. AW
    Adrian Webb

    Loughborough University, United Kingdom

    2 publications · 53 citations

    2

    h-index

  5. FW
    Florian W. Schmidt

    German University of Administrative Sciences, Germany

    2 publications · 47 citations

    2

    h-index

1–5 of 196

Institutions

113

  1. Brock University

    Saint Catharines, Canada

    3 h-index

    3 publications

    147 citations

  2. University of Leeds

    Leeds, United Kingdom

    3 h-index

    5 publications

    736 citations

  3. Tampere University

    Tampere, Finland

    2 h-index

    4 publications

    70 citations

  4. University of Washington

    Seattle, United States

    2 h-index

    3 publications

    56 citations

  5. University of Gothenburg

    Gothenburg, Sweden

    2 h-index

    2 publications

    193 citations

  6. University of Borås

    Borås, Sweden

    2 h-index

    5 publications

    63 citations

  7. German University of Administrative Sciences

    Speyer, Germany

    2 h-index

    6 publications

    141 citations

  8. University of L'Aquila

    L’Aquila, Italy

    1 h-index

    2 publications

    26 citations

1–8 of 113

Venues

  1. Government Information Quarterly

    5 publications · 658 citations

    5

    h-index

  2. 4

    h-index

  3. Public Money & Management

    3 publications · 106 citations

    3

    h-index

  4. Public Organization Review

    2 publications · 47 citations

    2

    h-index

  5. Sustainability

    2 publications · 67 citations

    2

    h-index

1–5