Citizen-centered Administration

Citizen-Centered Administration is an administrative governance framework that prioritizes the needs, preferences, and participation of citizens in the design, delivery, and evaluation of public services, distinguishing it from traditional bureaucratic models by emphasizing responsiveness, accessibility, and co-production in public administration.

Publications

1.8K

Citations

Authors

Institutions

Publications per year

2017–2026

Variants

Citizen-centric Administration

Parents

Administrative Leadership

Publications

Citizens and Consumers

Joel D. Aberbach, Tom Christensen · Public Management Review · 2005 · 250 citations

Public Affairs, Public Administration, Public Management +10

Electronic government and public administration

David Brown · International Review of Administrative Sciences · 2005 · 181 citations

Public Affairs, Public Administration, Public Governance +10

The Virtuous Citizen, the Honorable Bureaucrat, and "Public" Administration

David K. Hart · Public Administration Review · 1984 · 147 citations

Public Affairs, Health Systems, Public Administration +13

Citizen-centered e-government services: benefits, costs, and research needs

John Carlo Bertot, Paul T. Jaeger, Charles R. McClure · Digital Government Research · 2008 · 143 citations

Public Affairs, Information Systems, Public Administration +17

Public administration: From bureaucratic culture to citizen‐oriented culture

Enrique Claver, Juan Llopis, José Gascó et al. · International Journal of Public Sector Management · 1999 · 123 citations · Full text

Management, Public Administration, Public Management +15

1–5 of 37

Authors

JD
Joel D. Aberbach
University of Michigan, United States
3 publications · 286 citations
3
h-index
PT
Paul T. Jaeger
University of Maryland, College Park, United States
2 publications · 247 citations
2
h-index
BA
Bert A. Rockman
University of Pittsburgh, United States
2 publications · 36 citations
2
h-index
MS
Murray Scott
Ollscoil na Gaillimhe – University of Galway, Ireland
2 publications · 94 citations
2
h-index
WG
William Golden
Ollscoil na Gaillimhe – University of Galway, Ireland
2 publications · 94 citations
2
h-index

1–5 of 60

Institutions

1–8 of 36

Venues

Public Administration Review
PAR · 3 publications · 274 citations
3
h-index
Administration & Society
AAS · 2 publications · 58 citations
2
h-index
The Western Political Quarterly
2 publications · 36 citations
2
h-index
Public Money & Management
2 publications · 33 citations
2
h-index
International Journal of Public Sector Management
2 publications · 139 citations
2
h-index

1–5