Concepedia

Citizen Experience

Citizen Experience is a construct in citizen-centered service design that denotes the holistic perception and evaluation formed by individuals through their interactions with public services, distinguished by its focus on usability, accessibility, emotional resonance, and fulfillment of civic needs across service touchpoints.

128

Publications

6.1K

Citations

313

Authors

152

Institutions

Publications per year

2017–2026

58

Parents

Publications

128

Experience, quality of life, and neighborhood context: A hierarchical analysis of satisfaction with police

Michael D. Reisig, Roger B. Parks · Justice Quarterly · 2000 · 613 citations

, , +17

Is satisfaction the key? The role of citizen satisfaction, place attachment and place brand attitude on positive citizenship behavior

Sebastian Zenker, Natascha Rütter · Cities · 2014 · 232 citations

, , +9

Responsibility and agency within alternative food networks: assembling the “citizen consumer”

Stewart Lockie · Agriculture and Human Values · 2008 · 179 citations

, , +13

Citizen Participation and Citizen Evaluation in Disaster Recovery

Mary Grisez Kweit, Robert W. Kweit · The American Review of Public Administration · 2004 · 175 citations

, , +16

Opening up Smart Cities: Citizen-Centric Challenges and Opportunities from GIScience

Auriol Degbelo, Carlos Granell, Sergio Trilles et al. · ISPRS International Journal of Geo-Information · 2016 · 166 citations · Full text

, , +17

1–5 of 128

Authors

313

  1. BA
    Bridgett A. King

    Auburn University, United States

    2 publications · 74 citations

    2

    h-index

  2. RP
    Rik Peeters

    Centro de Investigación y Docencia Económicas, Mexico

    2 publications · 108 citations

    2

    h-index

  3. GG
    Guy Gran

    2 publications · 108 citations

    2

    h-index

  4. NC
    Nick Couldry

    London School of Economics and Political Science, United Kingdom

    2 publications · 71 citations

    2

    h-index

  5. TM
    Tim Markham

    Birkbeck, University of London, United Kingdom

    2 publications · 71 citations

    2

    h-index

1–5 of 313

Institutions

152

  1. University of Lisbon

    Lisbon, Portugal

    2 h-index

    5 publications

    102 citations

  2. Auburn University

    Auburn, United States

    2 h-index

    2 publications

    74 citations

  3. Centro de Investigación y Docencia Económicas

    Mexico City, Mexico

    2 h-index

    3 publications

    160 citations

  4. University of Kentucky

    Lexington, United States

    2 h-index

    2 publications

    137 citations

  5. Leiden University

    Leiden, The Netherlands

    2 h-index

    3 publications

    101 citations

  6. Michigan State University

    East Lansing, United States

    2 h-index

    2 publications

    639 citations

  7. University of Amsterdam

    Amsterdam, The Netherlands

    2 h-index

    4 publications

    204 citations

  8. Aarhus University

    Aarhus, Denmark

    2 h-index

    2 publications

    67 citations

1–8 of 152

Venues

  1. Sustainability

    5 publications · 208 citations

    5

    h-index

  2. Public Management Review

    3 publications · 241 citations

    3

    h-index

  3. 3

    h-index

  4. Choice Reviews Online

    CRO · 2 publications · 124 citations

    2

    h-index

  5. Governance

    2 publications · 87 citations

    2

    h-index

1–5