Concepedia

Caller Engagement

Caller Engagement is a construct in helpline counseling that denotes the degree and quality of a caller's active participation and emotional investment in the counseling interaction, distinguishing it from passive contact or superficial dialogue by emphasizing sustained psychological involvement and collaborative communication.

40

Publications

1.8K

Citations

100

Authors

67

Institutions

Publications per year

2017–2026

10

Parents

Publications

40

Calling and Life Satisfaction Among Undergraduate Students: Investigating Mediators and Moderators

Ryan D. Duffy, Blake A. Allan, Elizabeth Bott · Journal of Happiness Studies · 2011 · 222 citations

, , +10

College students’ perceptions of calling in work and life: A qualitative analysis

I. Roy Hunter, Bryan J. Dik, James H. Banning · Journal of Vocational Behavior · 2009 · 221 citations

, , +7

Intervening With Conversation Analysis in Telephone Helpline Services: Strategies to Improve Effectiveness

Alexa Hepburn, Sue Wilkinson, Carly W. Butler · Research on Language and Social Interaction · 2014 · 130 citations · Full text

, , +11

Callers’ Experiences of Contacting a National Suicide Prevention Helpline

Catherine Coveney, Kristian Pollock, Sarah Armstrong et al. · Crisis · 2012 · 82 citations · Full text

, , +9

A Sense of Calling: Who Teaches and Why. A Report from Public Agenda.

Steve Farkas, Jean Johnson, Tony Foleno · 2000 · 77 citations

, , +4

1–5 of 40

Authors

100

  1. GL
    Geraldine Leydon

    University of Southampton, United Kingdom

    2 publications · 88 citations

    2

    h-index

  2. ME
    Michael Emmison

    The University of Queensland, Australia

    2 publications · 44 citations

    2

    h-index

  3. SD
    Susan Danby

    Queensland University of Technology, Australia

    2 publications · 44 citations

    2

    h-index

  4. PD
    Paul Drew

    University of York, United Kingdom

    2 publications · 88 citations

    2

    h-index

  5. ML
    Mike Levy

    Griffith University, Australia

    2 publications · 59 citations

    2

    h-index

1–5 of 100

Institutions

67

  1. Loughborough University

    Loughborough, United Kingdom

    4 h-index

    6 publications

    501 citations

  2. Queensland University of Technology

    Brisbane, Australia

    3 h-index

    5 publications

    155 citations

  3. The University of Queensland

    Brisbane, Australia

    3 h-index

    3 publications

    81 citations

  4. University of Southampton

    Southampton, United Kingdom

    2 h-index

    4 publications

    176 citations

  5. Eastern Michigan University

    Ypsilanti, United States

    1 h-index

    1 publications

    70 citations

  6. FX Palo Alto Laboratory

    Palo Alto, United States

    1 h-index

    1 publications

    53 citations

  7. Southern Connecticut State University

    New Haven, United States

    1 h-index

    1 publications

    18 citations

  8. Mortimer Surgery

    Stratfield Mortimer, United Kingdom

    1 h-index

    4 publications

    152 citations

1–8 of 67

Venues

  1. CALICO Journal

    3 publications · 81 citations

    3

    h-index

  2. Discourse Studies

    2 publications · 25 citations

    2

    h-index

  3. Journal of Vocational Behavior

    2 publications · 238 citations

    2

    h-index

  4. Patient Education and Counseling

    2 publications · 88 citations

    2

    h-index

  5. Journal of Business and Psychology

    1 publications · 70 citations

    1

    h-index

1–5