Concepedia

Call Classification Accuracy

Call Classification Accuracy is a performance metric in quality assurance that quantifies the precision with which customer service calls are categorized according to predefined typologies, distinguishing it from other evaluation metrics by its focus on the correctness of diagnostic labeling in dispatch processes.

42

Publications

1.5K

Citations

141

Authors

81

Institutions

Publications per year

2017–2026

11

Parents

Publications

42

Optimizing SVMs for complex call classification

Patrick Haffner, Gökhan Tür, J. H. Wright · 2003 IEEE International Conference on Acoustics, Speech, and Signal Processing, 2003. Proceedings. (ICASSP '03). · 2003 · 220 citations

, , +16

Bats are still not birds in the digital era: echolocation call variation and why it matters for bat species identification

Danilo Russo, Leonardo Ancillotto, Gareth Jones · Canadian Journal of Zoology · 2017 · 128 citations

, , +16

Deep belief nets for natural language call-routing

Ruhi Sarikaya, Geoffrey E. Hinton, Bhuvana Ramabhadran · 2011 · 128 citations

, , +13

Classification of domestic cat (Felis catus) vocalizations by naive and experienced human listeners.

Nicholas Nicastro, Michael J. Owren · Journal of comparative psychology · 2003 · 122 citations

, , +17

Classification of pig calls produced from birth to slaughter according to their emotional valence and context of production

Elodie F. Briefer, Ciara Cleo-Rose Sypherd, Pavel Linhart et al. · Scientific Reports · 2022 · 102 citations · Full text

, , +16

1–5 of 42

Authors

141

  1. GT
    Gökhan Tür

    SRI International, United States

    4 publications · 292 citations

    4

    h-index

  2. DH
    Dilek Hakkani‐Tür

    Microsoft (United States), United States

    3 publications · 72 citations

    3

    h-index

  3. GR
    Giuseppe Riccardi

    University of Trento, Italy

    3 publications · 74 citations

    3

    h-index

  4. MR
    M. Rahim

    AT&T (United States), United States

    3 publications · 109 citations

    3

    h-index

  5. HJ
    Hong-Kwang Jeff Kuo

    IBM Research - Thomas J. Watson Research Center, United States

    3 publications · 52 citations

    3

    h-index

1–5 of 141

Institutions

81

  1. AT&T (United States)

    Bedminster, United States

    6 h-index

    22 publications

    1.1K citations

  2. Universität Ulm

    Ulm, Germany

    2 h-index

    3 publications

    86 citations

  3. Universidade Federal de São Paulo

    São Paulo, Brazil

    2 h-index

    3 publications

    56 citations

  4. Cornell University

    Ithaca, United States

    2 h-index

    4 publications

    338 citations

  5. University of Bristol

    Bristol, United Kingdom

    2 h-index

    3 publications

    320 citations

  6. Research Institute for Farm Animal Biology (FBN)

    Dummerstorf, Germany

    1 h-index

    3 publications

    306 citations

  7. University of Florence

    Florence, Italy

    1 h-index

    5 publications

    70 citations

  8. Smithsonian Tropical Research Institute

    Panama City, Panama

    1 h-index

    1 publications

    64 citations

1–8 of 81

Venues

  1. 3

    h-index

  2. Bioacoustics

    3 publications · 54 citations

    3

    h-index

  3. Canadian Journal of Zoology

    1 publications · 128 citations

    1

    h-index

  4. 1

    h-index

  5. Scientific Reports

    1 publications · 102 citations

    1

    h-index

1–5