Concepedia

Call Center Workflow

Call Center Workflow is a methodological framework that systematizes the sequence, routing, and handling of incoming poison exposure cases within a Poison Control Center to ensure standardized, timely, and clinically appropriate responses.

10

Publications

218

Citations

71

Authors

27

Institutions

Publications per year

2017–2026

3

Parents

Publications

10

How Can I Help You? Call Centres, Classification Work and Coordination

Jacki O’Neill, Dave Randall, Mark Rouncefield · Computer Supported Cooperative Work (CSCW) · 2007 · 28 citations

, , +7

Call centre work : characteristics, physical, and psychosocial exposure, and health related outcomes

Kerstin Norman · KTH Publication Database DiVA (KTH Royal Institute of Technology) · 2005 · 27 citations · Full text

, , +16

Evaluation of Harmful Algal Bloom Outreach Activities

Lora E. Fleming, Eva Jerez, Wendy Stephan et al. · Marine Drugs · 2007 · 27 citations · Full text

, , +17

Issues and concerns of health among call center employees

VP Sudhashree, K Rohith, Kurapatti Ambika Shrinivas · Indian Journal of Occupational and Environmental Medicine · 2005 · 26 citations · Full text

, , +11

Conceptions, conflicts and contradictions at the introduction of a Swedish Health Call Centre

Monica Andersson · 2008 · 25 citations

, , +15

1–5 of 10

Authors

71

  1. CM
    Chris McClain

    Health Care Management Group, United States

    1 publications · 11 citations

    1

    h-index

  2. TB
    Tali Braun

    Israel Ministry of Health, Israel

    1 publications · 24 citations

    1

    h-index

  3. EJ
    Erich J. Greene

    Yale University, United States

    1 publications · 17 citations

    1

    h-index

  4. DK
    Dolev Karolinsky

    Tel Aviv University, Israel

    1 publications · 24 citations

    1

    h-index

  5. AC
    Amy Cassedy

    Cincinnati Children's Hospital Medical Center, United States

    1 publications · 27 citations

    1

    h-index

1–5 of 71

Institutions

27

  1. Brigham and Women's Hospital

    Boston, United States

    1 h-index

    4 publications

    68 citations

  2. Graduate School USA

    Washington, United States

    1 h-index

    1 publications

    16 citations

  3. Health Care Management Group

    Cincinnati, United States

    1 h-index

    9 publications

    99 citations

  4. National Center for Environmental Health

    Atlanta, United States

    1 h-index

    1 publications

    27 citations

  5. Florida Department of Health

    Tallahassee, United States

    1 h-index

    2 publications

    54 citations

  6. Sri Jayadeva Institute of Cardiovascular Sciences and Research

    Bengaluru, India

    1 h-index

    3 publications

    78 citations

  7. Tel Aviv University

    Tel Aviv, Israel

    1 h-index

    5 publications

    120 citations

  8. Mote Marine Laboratory

    Sarasota, United States

    1 h-index

    2 publications

    54 citations

1–8 of 27

Venues

  1. PubMed

    Repository · 2 publications · 28 citations

    2

    h-index

  2. Marine Drugs

    1 publications · 27 citations

    1

    h-index

  3. Journal of the American Geriatrics Society

    1 publications · 17 citations

    1

    h-index

  4. The Reference Librarian

    TRL · 1 publications · 16 citations

    1

    h-index

  5. Israel Journal of Health Policy Research

    IJHPR · 1 publications · 24 citations

    1

    h-index

1–5