Assurances is a construct within service quality measurement that denotes the knowledge and courtesy of employees and their ability to convey trust and confidence to customers, distinguishing it from other dimensions of service quality by its focus on competence and credibility in service delivery.
179
Publications
9.6K
Citations
439
Authors
229
Institutions
Publications per year
2017–2026
39
Publications
179
The assurance problem in a laboratory market
R. Mark Isaac, David Schmidtz, James M. Walker · Public Choice · 1989 · 255 citations
Auditors' and Investors' Perceptions of the “Expectation Gap”
John E. McEnroe, Stanley C. Martens · Accounting Horizons · 2001 · 230 citations
Business, Accountancy, Accounting +14
1–5 of 179
Authors
439
- JR
3
h-index
- MD
3
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- JA
3
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- PR
2
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- KW
2
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1–5 of 439
Institutions
229
University of Virginia
Charlottesville, United States
4 h-index
15 publications
504 citations
Arizona State University
Tempe, United States
4 h-index
4 publications
242 citations
UNSW Sydney
Sydney, Australia
4 h-index
10 publications
374 citations
University of Arizona
Tucson, United States
4 h-index
10 publications
699 citations
University of Wisconsin–Madison
Madison, United States
3 h-index
4 publications
122 citations
Yale University
New Haven, United States
3 h-index
3 publications
302 citations
University of Waterloo
Waterloo, Canada
3 h-index
7 publications
98 citations
DePaul University
Chicago, United States
2 h-index
3 publications
481 citations
1–8 of 229
Venues
- International Journal of Auditing
IJA · 5 publications · 171 citations
5
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- PubMed
Repository · 4 publications · 165 citations
4
h-index
- SSRN Electronic Journal
Repository · 3 publications · 73 citations
3
h-index
- Journal of Information Systems
3 publications · 43 citations
3
h-index
- Journal of accountancy online/Journal of accountancy
JofA · 3 publications · 40 citations
3
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1–5