Concepedia

Jingzhe Du

JD

Statistics

Publications

2

Citations

108

H-Index

2

Active since

2022

Affiliations

Beijing Jiaotong University(Current)

Hainan University

Jingzhe Du is an author at Beijing Jiaotong University specializing in chatbot interaction, chatbot systems, and consumer behavior.

Publications per year

2022–2023

2

Publications

2

Should the chatbot “save itself” or “be helped by others”? The influence of service recovery types on consumer perceptions of recovery satisfaction

Meng­meng Song, Jingzhe Du, Xinyu Xing et al. · Electronic Commerce Research and Applications · 2022 · 72 citations

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The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns

Meng­meng Song, Yaxin Zhu, Xinyu Xing et al. · Behaviour and Information Technology · 2023 · 36 citations

, , +15

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