Ronald T. Cenfetelli

Author

University of British Columbia

Also Known As

Cenfetelli, Ronald T., R. Cenfetelli, RONALD T. CENFETELLI, Ronald Cenfetelli, Ronald T. Cenfetelli

Publications

3.7K

Citations

H-Index

Concepts

All Affiliations

University of British Columbia Wichita State University University of Groningen

About

Ronald T. Cenfetelli is an author at University of British Columbia specializing in management, marketing, and customer satisfaction.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Business	11	12	982
2	Engineering	2	2	57
3	Arts	1	1	22
4	Education	1	1	707
5	Health Sciences	1	1	40

Ronald T. Cenfetelli

Publications

3.7K

Citations

H-Index

Page 1

	Year	Citations
Interpretation of formative measurement in information systems research Ronald T. Cenfetelli, Geneviève Bassellier MIS Quarterly MeasurementEducationPerformance MeasurementPsychometricsCommunication	2009	707
Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context1 Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli MIS Quarterly	2013	413
Inhibitors and Enablers as Dual Factor Concepts in Technology Usage Ronald T. Cenfetelli Journal of the Association for Information Systems Customer SatisfactionFoster AdoptionInnovation AdoptionBehavioral Decision MakingInformation Systems	2004	368
Identifying and Testing the Inhibitors of Technology Usage Intentions Ronald T. Cenfetelli, Andrew Schwarz Information Systems Research Innovation AdoptionBehavioral Decision MakingDigital MarketingInformation SystemsTechnology Adoption	2010	286
Addressing the <i>What</i> and <i>How</i> of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success Ronald T. Cenfetelli, Izak Benbasat, Sameh Al‐Natour Information Systems Research Customer SatisfactionService CustomizationService QualityDigital MarketingBusiness Information Systems	2008	273
The Nature and Consequences of Trade-Off Transparency in the Context of Recommendation Agents1 Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli MIS Quarterly	2014	211
It-Mediated Customer Service Content and Delivery in Electronic Governments: An Empirical Investigation of the Antecedents of Service Quality1 Chee‐Wee Tan, Izak Benbasat, Ronald T. Cenfetelli MIS Quarterly	2013	197
The Adoption of Online Shopping Assistants: Perceived Similarity as an Antecedent to Evaluative Beliefs Sameh Al‐Natour, Izak Benbasat, Ronald T. Cenfetelli Journal of the Association for Information Systems Customer SatisfactionBehavioral Decision MakingSocial PsychologyConsumer ResearchTechnology Adoption	2011	157
Building Citizen Trust towards E-Government Services: Do High Quality Websites Matter? Chee Wee Tan, Izak Benbasat, Ronald T. Cenfetelli Customer SatisfactionE-servicesE-participationE-government Service QualityBuilding Citizen Trust	2008	137
An Exploratory Study of the Formation and Impact of Electronic Service Failures1 Chee‐Wee Tan, Izak Benbasat, Ronald T. Cenfetelli MIS Quarterly	2016	136

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