Concepedia

Ronald T. Cenfetelli

RT

33

Publications

3.7K

Citations

22

H-Index

2002

Active since

Affiliations

University of British Columbia(Current)

Wichita State University

University of Groningen

Ronald T. Cenfetelli is an author at University of British Columbia specializing in management, marketing, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionInteractive MarketingBusinessUser ExperienceConsumer ResearchCommunicationService QualitySocial Sciences

Publications per year

2002–2021

33

Publications

33

Interpretation of formative measurement in information systems research

Ronald T. Cenfetelli, Geneviève Bassellier · MIS Quarterly · 2009 · 707 citations

Measurement, Education, Performance Measurement +17

Integrating Service Quality with System and Information Quality: An Empirical Test in the E-Service Context1

Jingjun Xu, Izak Benbasat, Ronald T. Cenfetelli · MIS Quarterly · 2013 · 413 citations

Inhibitors and Enablers as Dual Factor Concepts in Technology Usage

Ronald T. Cenfetelli · Journal of the Association for Information Systems · 2004 · 368 citations

Customer Satisfaction, Foster Adoption, Innovation Adoption +27

Identifying and Testing the Inhibitors of Technology Usage Intentions

Ronald T. Cenfetelli, Andrew Schwarz · Information Systems Research · 2010 · 286 citations

Innovation Adoption, Behavioral Decision Making, Digital Marketing +18

Addressing the <i>What</i> and <i>How</i> of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success

Ronald T. Cenfetelli, Izak Benbasat, Sameh Al‐Natour · Information Systems Research · 2008 · 273 citations

Customer Satisfaction, Service Customization, Service Quality +15

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