Concepedia

Ingy Shafei

IS

3

Publications

125

Citations

3

H-Index

2015

Active since

Affiliations

Australian Institute of Business(Current)

American University in Cairo

University of Twente

Ingy Shafei is an author at Australian Institute of Business specializing in business, service quality, and customer satisfaction.

Top concepts

BusinessService QualityCustomer SatisfactionNursingMarketingManagementHealth PolicyPublic HealthHealth SystemsPatient Safety

Publications per year

2015–2019

3

Publications

3

Factors affecting customer loyalty for mobile telecommunication industry

Ingy Shafei, Hazem Tabaa · EuroMed Journal of Business · 2016 · 65 citations

Customer Satisfaction, Digital Marketing, Consumer Research +16

Verifying alternative measures of healthcare service quality

Ingy Shafei, J.A. Walburg, Ahmed Taher · International Journal of Health Care Quality Assurance · 2019 · 34 citations

Healthcare service quality: what really matters to the female patient?

Ingy Shafei, J.A. Walburg, Ahmed Taher · International Journal of Pharmaceutical and Healthcare Marketing · 2015 · 26 citations

Family Medicine, Customer Satisfaction, Services Management +20

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