Concepedia

Robin N. Shaw

RN

22

Publications

1.1K

Citations

19

H-Index

1987

Active since

Affiliations

Deakin University(Current)

Victoria University

Victoria School of Management

Robin N. Shaw is an author at Deakin University specializing in management, customer satisfaction, and marketing.

Top concepts

ManagementBusinessMarketingCustomer SatisfactionTourismConsumer ResearchStrategic ManagementMotivationCommunicationBusiness Strategy

Publications per year

1987–2010

22

Publications

22

Special Events: A Conceptual and Definitional Framework

Leo Jago, Robin N. Shaw · Festival Management and Event Tourism · 1998 · 253 citations

Event Processing, Event Management, Event Evaluation +3

An Investigation of the Relationship between Employee Turnover and Organizational Culture

Margaret Deery, Robin N. Shaw · Journal of Hospitality & Tourism Research · 1999 · 121 citations

Customer Satisfaction, Business Culture, Hospitality +17

The relationship between personality, gender, and tourism behavior

Elspeth Frew, Robin N. Shaw · Tourism Management · 1999 · 109 citations

Gender Identity, Gender Studies, Social Psychology +4

An exploratory analysis of turnover culture in the hotel industry in Australia

Margaret Deery, Robin N. Shaw · International Journal of Hospitality Management · 1997 · 90 citations

Customer Satisfaction, Culture, Exploratory Analysis +15

Predicting the Likelihood of Voiced Complaints in the Self-Service Technology Context

Nichola Robertson, Robin N. Shaw · Journal of Service Research · 2009 · 59 citations

Customer Satisfaction, Self-service Technologies, Consumer Research +27

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