Concepedia

Raffaela Palma

RP

Statistics

Publications

5

Citations

80

H-Index

5

Active since

2016

Affiliations

University of Naples Federico II(Current)

Raffaela Palma is an author at University of Naples Federico II specializing in motivation, customer satisfaction, and business.

Top concepts

MotivationBusinessCustomer SatisfactionOrganizational BehaviorEducationMarketingManagementPublic PolicyPerformance StudiesStructural Equation Modeling

Publications per year

2016–2020

5

Publications

5

Public service motivation- individual performance relationship: Does user orientation matter?

Raffaela Palma, Anna Crisci, Gianluigi Mangia · Socio-Economic Planning Sciences · 2020 · 24 citations

Customer Satisfaction, Orientation Matter, Employee Attitude +10

Structural equation modelling: a silver bullet for evaluating public service motivation

Raffaela Palma, Enrica Sepe · Quality & Quantity · 2016 · 15 citations

Customer Satisfaction, Public Policy, Service Research +14

Improvement of individual performance in the public sector

Raffaela Palma, Alessandro Hinna, Gianluigi Mangia · Evidence-based HRM a Global Forum for Empirical Scholarship · 2017 · 14 citations

Customer Satisfaction, User Orientation, Education +17

Evaluation of the social and economic impact of carbon dioxide (CO2) emissions on sustainable mobility using cumulative ordinal models: trend odds model

Luigi D’Ambra, Anna Crisci, Giovanni Meccariello et al. · Socio-Economic Planning Sciences · 2020 · 14 citations

Carbon Dioxide, Clean Transportation, Engineering +8

How does public service motivation affect teacher self-reported performance in an education system? Evidence from an empirical analysis in Italy

Pasquale Sarnacchiaro, Ida Camminatiello, Luigi D’Ambra et al. · Quality & Quantity · 2018 · 13 citations

Teacher Education, Achievement Goal, Education System +8

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