Mark van Hagen

Teleworking during COVID-19 in the Netherlands: Understanding behaviour, attitudes, and future intentions of train travellers

Danique Ton, Koen Arendsen, Menno de Bruyn et al. · Transportation Research Part A Policy and Practice · 2022 · 82 citations · Full text

Planning, Transportation Planning, Transport +16

Creating Synergy In and Around Stations: Three Strategies for Adding Value

Gert-Joost Peek, Mark van Hagen · Transportation Research Record Journal of the Transportation Research Board · 2002 · 58 citations

Management, Transportation Planning, Transport +12

Enhancing the Experience of the Train Journey: Changing the Focus from Satisfaction to Emotional Experience of Customers

Mark van Hagen, Pauline Bron · Transportation research procedia · 2014 · 45 citations · Full text

Business, Psychology, Services Marketing +16

Measuring perceived cleanliness in service environments: Scale development and validation

Martijn C. Vos, Mirjam Galetzka, Mark P. Mobach et al. · International Journal of Hospitality Management · 2019 · 44 citations · Full text

Management, Quality Management, Psychometrics +7

Effect of Station Improvement Measures on Customer Satisfaction

Mark van Hagen · Journal of Traffic and Transportation Engineering · 2015 · 20 citations · Full text

Business, Transportation Planning, Consumer Behavior +16