Concepedia

Heather L. O’Brien

HL

Statistics

Publications

11

Citations

2.1K

H-Index

11

Active since

2005

Affiliations

University of British Columbia(Current)

Dalhousie University

Heather L. O’Brien is an author at University of British Columbia specializing in communication, user experience, and content analysis.

Top concepts

CommunicationUser ExperienceContent AnalysisArtsMarketingManagementHuman-computer InteractionEngineeringSocial MediaInteractive Marketing

Publications per year

2005–2018

11

Publications

11

A practical approach to measuring user engagement with the refined user engagement scale (UES) and new UES short form

Heather L. O’Brien, Paul Cairns, Mark Hall · International Journal of Human-Computer Studies · 2018 · 875 citations · Full text

The development and evaluation of a survey to measure user engagement

Heather L. O’Brien, Elaine G. Toms · Journal of the American Society for Information Science and Technology · 2009 · 734 citations

Customer Satisfaction, Engineering, Perceived Usability +28

Examining the generalizability of the User Engagement Scale (UES) in exploratory search

Heather L. O’Brien, Elaine G. Toms · Information Processing & Management · 2012 · 181 citations · Full text

Information Search, Social Media, Information Retrieval +15

Mixed‐methods approach to measuring user experience in online news interactions

Heather L. O’Brien, Mahria Lebow · Journal of the American Society for Information Science and Technology · 2013 · 93 citations

Digital Marketing, Generalizability Theory, Education +29

Exploring user engagement in online news interactions

Heather L. O’Brien · Proceedings of the American Society for Information Science and Technology · 2011 · 55 citations

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