Concepedia

Simone Cheng

SC

6

Publications

669

Citations

6

H-Index

2004

Active since

Affiliations

Hong Kong Polytechnic University(Current)

Simone Cheng is an author at Hong Kong Polytechnic University specializing in management, business, and customer satisfaction.

Top concepts

ManagementBusinessMarketingConsumer BehaviorCustomer SatisfactionConsumer ResearchHospitality ManagementTourismCommunicationBehavioral Science

Publications per year

2004–2017

6

Publications

6

Negative Word-of-Mouth Communication Intention: An Application of the Theory of Planned Behavior

Simone Cheng, Terry Lam, Cathy H.C. Hsu · Journal of Hospitality & Tourism Research · 2006 · 336 citations

Customer Satisfaction, Behavioral Decision Making, Consumer Research +25

Testing the sufficiency of the theory of planned behavior: a case of customer dissatisfaction responses in restaurants

Simone Cheng, Terry Lam, Cathy H.C. Hsu · International Journal of Hospitality Management · 2004 · 165 citations

Customer Satisfaction, Behavioral Sciences, Behavioral Decision Making +13

An Integrated Model of Employees’ Behavioral Intention Toward Innovative Information and Communication Technologies in Travel Agencies

Simone Cheng, Vincent Cho · Journal of Hospitality & Tourism Research · 2010 · 75 citations

Customer Satisfaction, Innovation Adoption, Digital Marketing +22

The role of the customer–seller relationship in the intention of the customer to complain: A study of Chinese restaurateurs

Simone Cheng, Terry Lam · International Journal of Hospitality Management · 2007 · 48 citations

Chinese Restaurateurs, Customer Satisfaction, Relationship Marketing +12

Professionalism: A contemporary interpretation in hospitality industry context

Simone Cheng, Alan Wong · International Journal of Hospitality Management · 2015 · 31 citations

Hospitality Human Resources, Tourism Management, Management +8

Rows per page

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