Xin Tian

Application of social media analytics: a case of analyzing online hotel reviews

Wu He, Xin Tian, Ran Tao et al. · Online Information Review · 2017 · 118 citations

Computing, Computer Science, Hospitality Management +17

Gaining competitive intelligence from social media data

Wu He, Jiancheng Shen, Xin Tian et al. · Industrial Management & Data Systems · 2015 · 109 citations

Business, Business Analytics, Marketing +17

Actionable Social Media Competitive Analytics For Understanding Customer Experiences

Wu He, Xin Tian, Yong Chen et al. · Journal of Computer Information Systems · 2016 · 99 citations

Business, Marketing, Marketing Management +16

Identifying customer knowledge on social media through data analytics

Wu He, Weidong Zhang, Xin Tian et al. · Journal of Enterprise Information Management · 2018 · 82 citations

Business, Knowledge Management, Marketing +14

A new approach of social media analytics to predict service quality: evidence from the airline industry

Xin Tian, Wu He, Chuanyi Tang et al. · Journal of Enterprise Information Management · 2019 · 80 citations

Business, Information Systems, Management Information Systems +17