5
Publications
110
Citations
5
H-Index
2018
Active since
Affiliations
Silvia Ratna is an author at Universitas Islam Kalimantan Muhammad Arsyad Al Banjary specializing in business, management, and technology.
Top concepts
BusinessManagementTechnologyUser ExperienceCustomer SatisfactionHospitality ManagementInformation ManagementDesignTourismStrategy
Publications per year
2018–2021
5
5
Silvia Ratna, Endang Siti Astuti, Hamidah Nayati Utami et al. · VINE Journal of Information and Knowledge Management Systems · 2018 · 32 citations
Silvia Ratna, Hamidah Nayati Utami, Endang Siti Astuti et al. · VINE Journal of Information and Knowledge Management Systems · 2020 · 23 citations
Customer Satisfaction, Reciprocal Usage, Information System +16
Meng Miao, Saide Saide, Silvia Ratna et al. · IEEE Transactions on Engineering Management · 2021 · 21 citations
Business Intelligence, Knowledge Creation, Disruption Time +21
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