Oliver James

The Limitations of ‘Policy Transfer’ and ‘Lesson Drawing’ for Public Policy Research

Oliver James, Martín Lodge · Political Studies Review · 2003 · 418 citations

Policy Studies, Public Policy, Social Policy +14

Evaluating the Expectations Disconfirmation and Expectations Anchoring Approaches to Citizen Satisfaction with Local Public Services

Oliver James · Journal of Public Administration Research and Theory · 2007 · 415 citations · Full text

Customer Satisfaction, Quality Of Life, Performance Minus Expectations +17

DOES PERFORMANCE INFORMATION ABOUT PUBLIC SERVICES AFFECT CITIZENS' PERCEPTIONS, SATISFACTION, AND VOICE BEHAVIOUR? FIELD EXPERIMENTS WITH ABSOLUTE AND RELATIVE PERFORMANCE INFORMATION

Oliver James, Alice Moseley · Public Administration · 2014 · 250 citations

Customer Satisfaction, Psm Performance, Public Opinion +23

Performance Measures and Democracy: Information Effects on Citizens in Field and Laboratory Experiments

Oliver James · Journal of Public Administration Research and Theory · 2010 · 222 citations

MANAGING CITIZENS' EXPECTATIONS OF PUBLIC SERVICE PERFORMANCE: EVIDENCE FROM OBSERVATION AND EXPERIMENTATION IN LOCAL GOVERNMENT

Oliver James · Public Administration · 2011 · 194 citations

Customer Satisfaction, Behavioral Decision Making, Political Behavior +21