Concepedia

Gang Wu

GW

6

Publications

201

Citations

6

H-Index

2018

Active since

Affiliations

Southwestern University of Finance and Economics(Current)

Shanghai Business School

Gang Wu is an author at Southwestern University of Finance and Economics specializing in customer satisfaction, marketing, and public health.

Top concepts

MarketingCustomer SatisfactionPublic HealthBusinessCovid-19InnovationManagementOpen InnovationFirm PerformanceBusiness Strategy

Publications per year

2018–2023

6

Publications

6

Examining the effect of potential tourists’ wine product involvement on wine tourism destination image and travel intention

Gang Wu, Lifang Liang · Current Issues in Tourism · 2020 · 93 citations

Effects of the new COVID-19 normal on customer satisfaction: Can facemasks level off the playing field between average-looking and attractive-looking employees?

Gang Wu, Lifang Liang, Doğan Gürsoy · International Journal of Hospitality Management · 2021 · 37 citations · Full text

Customer Experience, Customer Satisfaction, Attractive-looking Employees +5

Effects of COVID-19 on customer service experience: Can employees wearing facemasks enhance customer-perceived service quality?

Lifang Liang, Gang Wu · Journal of Hospitality and Tourism Management · 2021 · 35 citations · Full text

Customer Experience, Customer Satisfaction, Public Health +5

A study on customer knowledge management, inbound open innovation and firm performance

Xin Wen, Gang Wu, Qi Kang et al. · Human Systems Management · 2020 · 14 citations

Customer Satisfaction, Firm Performance, Business Intelligence +15

Are all tourism review information on the platforms equally useful?

Yuguo Tao, Zehai He, Gang Wu et al. · Journal of Hospitality and Tourism Management · 2023 · 12 citations

Rows per page

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