Concepedia

Hui Zhang

HZ

4

Publications

124

Citations

4

H-Index

2008

Active since

Affiliations

Yangzhou University(Current)

Hui Zhang is an author at Yangzhou University specializing in business, customer service, and customer satisfaction.

Top concepts

BusinessMarketingManagementData MiningEngineeringText MiningData ScienceService QualityCustomer ServiceKnowledge Discovery

Publications per year

2008–2023

4

Publications

4

When Service Quality is Enhanced by Human–Artificial Intelligence Interaction: An Examination of Anthropomorphism, Responsiveness from the Perspectives of Employees and Customers

Hui Zhang, Ali Nawaz Khan, Chenglong Zhang et al. · International Journal of Human-Computer Interaction · 2023 · 71 citations

Artificial Intelligence, Customer Satisfaction, Customer Experience +19

TagRank: A New Rank Algorithm for Webpage Based on Social Web

Shen Jie, Chen Chen, Hui Zhang et al. · 2008 · 27 citations

Ranking Algorithm, Engineering, Learning To Rank +21

Evaluation on Information Technology Service Management Process with AHP

Jiangping Wan, Hui Zhang, Dan Wan · Technology and Investment · 2011 · 15 citations · Full text

Customer Satisfaction, Business Intelligence, Services Management +18

A Content-Based Algorithm for Blog Ranking

Jie Shen, Yan Zhu, Hui Zhang et al. · 2008 · 11 citations

Ranking Algorithm, Engineering, Intelligent Information Retrieval +16

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