Concepedia

Ki-Hun Kim

KK

13

Publications

681

Citations

11

H-Index

2013

Active since

Affiliations

Pohang University of Science and Technology(Current)

Ulsan National Institute of Science and Technology

University of California, Merced

Samsung (South Korea)

Pusan National University

Ki-Hun Kim is an author at Pohang University of Science and Technology specializing in management, marketing, and customer satisfaction.

Top concepts

MarketingManagementCustomer SatisfactionBusinessEngineeringData ScienceService DesignBusiness Information SystemsData ManagementService Management

Publications per year

2013–2022

13

Publications

13

From data to value: A nine-factor framework for data-based value creation in information-intensive services

Chiehyeon Lim, Ki-Hun Kim, Min-Jun Kim et al. · International Journal of Information Management · 2017 · 180 citations · Full text

Identification of critical quality dimensions for continuance intention in mHealth services: Case study of onecare service

Ki-Hun Kim · International Journal of Information Management · 2018 · 132 citations

Total Quality Management, Customer Satisfaction, Quality Of Life +14

Ethical Issues of Digital Twins for Personalized Health Care Service: Preliminary Mapping Study

Pei‐hua Huang, Ki-Hun Kim, Maartje Schermer · Journal of Medical Internet Research · 2021 · 127 citations · Full text

Using data to advance service: managerial issues and theoretical implications from action research

Chiehyeon Lim, Min-Jun Kim, Ki-Hun Kim et al. · Journal of Service Theory and Practice · 2017 · 68 citations · Full text

Using Data, Service Innovation, Services Management +20

Customer process management

Chiehyeon Lim, Min-Jun Kim, Ki-Hun Kim et al. · Journal of service management · 2018 · 53 citations · Full text

Service Provider, Customer Satisfaction, Services Management +21

Rows per page

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