Zixiang Zhao

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Active since

2023

Affiliations

Jilin University of Finance and Economics(Current)

Zixiang Zhao is an author at Jilin University of Finance and Economics specializing in customer satisfaction, human-computer interaction, and interactive marketing.

Top concepts

ArtsMarketingManagementCommunicationUser ExperienceAffective ComputingConversation AnalysisCustomer SatisfactionInteractive MarketingHuman-computer Interaction

Publications per year

2023–2023

Publications

Dissecting the mixed effects of human-customer service chatbot interaction on customer satisfaction: An explanation from temporal and conversational cues

Ying Xu, Nan Niu, Zixiang Zhao · Journal of Retailing and Consumer Services · 2023 · 65 citations

Customer Experience, Customer Satisfaction, Conversational User Interface +15

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