Concepedia

Francis Gacenga

FG

Statistics

Publications

4

Citations

202

H-Index

4

Active since

2010

Affiliations

University of Southern Queensland(Current)

Francis Gacenga is an author at University of Southern Queensland specializing in information systems, business, and it service management.

Publications per year

2010–2014

4

Publications

4

IT Service Management: A Cross-national Study of ITIL Adoption

Mauricio Marrone, Francis Gacenga, Aileen Cater‐Steel et al. · Communications of the Association for Information Systems · 2014 · 94 citations · Full text

Business, Information Systems, Management Information Systems +10

Extending the IT service quality measurement framework through a systematic literature review

Marion Lepmets, Aileen Cater‐Steel, Francis Gacenga et al. · Journal of Service Science Research · 2012 · 46 citations

Business, Information Systems, Management Information Systems +13

An International Analysis of IT Service Management Benefits and Performance Measurement

Francis Gacenga, Aileen Cater‐Steel, Mark Toleman · Journal of Global Information Technology Management · 2010 · 41 citations

Business, Information Systems, Information Technology +15

A proposal and evaluation of a design method in design science research

Francis Gacenga, Aileen Cater‐Steel, Mark Toleman et al. · University of Southern Queensland ePrints (University of Southern Queensland) · 2012 · 21 citations · Full text

Business, Design, Information Systems +16

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