Karen J. Fryer

Critical success factors of continuous improvement in the public sector

Karen J. Fryer, Jiju Antony, Alex Douglas · The TQM Journal · 2007 · 246 citations

Total Quality Management, Engineering, Continual Improvement Process +20

Performance management in the public sector

Karen J. Fryer, Jiju Antony, Susan M. Ogden · International Journal of Public Sector Management · 2009 · 230 citations

Performance Management, Total Quality Management, Performance Studies +14

Bessant's continuous improvement model: revisiting and revising

Karen J. Fryer, Susan M. Ogden, Jiju Anthony · International Journal of Public Sector Management · 2013 · 36 citations

Total Quality Management, Organizations, Business Continuity Planning +23

Modelling continuous improvement maturity in the public sector: key stages and indicators

Karen J. Fryer, Susan M. Ogden · Total Quality Management & Business Excellence · 2012 · 27 citations

Total Quality Management, Continual Improvement Process, Project Management +25

Total Quality Management and hospital workforce national cultural diversity in Saudi Arabia: help or hindrance?

Abdulrahman H. Alrabeah, Susan M. Ogden, David Edgar et al. · ResearchOnline (Glasgow Caledonian University) · 2020 · 14 citations · Full text