Pei Kian Tan

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Active since

2013

Affiliations

Pei Kian Tan is an author at Universiti Tenaga Nasional specializing in organizational justice theory, customer loyalty, and customer complaints management.

Publications per year

2013–2023

Publications

Factors That Affect User Satisfaction of Using E-Commerce Chatbot: A Study on Generation Z

Pei Kian Tan · International Journal of Business and Technology Management · 2023 · 14 citations · Full text

Business, Information Systems, Management Information Systems +13

The impact of complaint management and service quality on organizational image: A case study at the Malaysian public university library

Pei Kian Tan, Nur Riza Mohd Suradi, Mohamad Nasir Saludin · AIP conference proceedings · 2013 · 12 citations

Management, Organization Studies, Organizational Communication +16

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