Concepedia

Thomas Spencer

TS

Statistics

Publications

7

Citations

212

H-Index

7

Active since

1990

Affiliations

AT&T (United States)(Current)

Thomas Spencer is an author at AT&T (United States) specializing in systems engineering, engineering, and space engineering.

Top concepts

EngineeringSystems EngineeringBusinessSpace EngineeringOperations ResearchLogisticsTransportationModeling And SimulationTransportation EngineeringEconomics

Publications per year

1990–2018

7

Publications

7

AT&T's Call Processing Simulator (CAPS) Operational Design for Inbound Call Centers

Anthony J. Brigandi, Dennis R. Dargon, Michael J. Sheehan et al. · INFORMS Journal on Applied Analytics · 1994 · 63 citations

Call Center Environment, Engineering, Simulation +18

Dynamic connectivity management with an intelligent route service control point

Jacobus Van der Merwe, A. Cepleanu, Kevin D'Souza et al. · 2006 · 60 citations

Dynamic Connectivity Management, Route Selection, Engineering +15

OR Practice: survey results and reflections of practising INFORMS members

Layek Abdel‐Malek, C. Wolf, F. T. Johnson et al. · Journal of the Operational Research Society · 1999 · 34 citations

Urban Air Mobility Landscape Report: Initial Examination of a New Air Transportation System

Brock Lascara, Thomas Spencer, Matthew DeGarmo et al. · 2018 · 16 citations

Urban Geography, Engineering, Initial Examination +11

AT&T's Telemarketing Site Selection System Offers Customer Support

Thomas Spencer, Anthony J. Brigandi, Dennis R. Dargon et al. · INFORMS Journal on Applied Analytics · 1990 · 14 citations

Customer Satisfaction, Digital Marketing, Service Assurance +19

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