Arturo J. Fernández‐González

Increasing Competitiveness through the Implementation of Lean Management in Healthcare

José Carlos Prado Prado, Jesús García Arca, Arturo J. Fernández‐González et al. · International Journal of Environmental Research and Public Health · 2020 · 61 citations · Full text

Integrating KPIs for improving efficiency in road transport

Jesús García Arca, José Carlos Prado Prado, Arturo J. Fernández‐González · International Journal of Physical Distribution & Logistics Management · 2018 · 50 citations

Logistics Processes, Engineering, Transport Logistic +20

Measurement and analysis of customer satisfaction: company practices in Spain and Portugal

Arturo J. Fernández‐González, José Carlos Prado Prado · International Journal of Productivity and Performance Management · 2007 · 18 citations

Total Quality Management, Customer Satisfaction, Iso 9000‐Certified +16

People as the key factor in competitiveness: a framework for success in supply chain management

José Carlos Prado Prado, Jesús García Arca, Arturo J. Fernández‐González · Total Quality Management & Business Excellence · 2018 · 17 citations

Quality management and personnel participation: Improvement teams, a solution for ISO 9000 system maintenance problems in small to medium‐sized enterprises

José Carlos Prado Prado, Arturo J. Fernández‐González, Antonio García‐Lorenzo · Human Factors and Ergonomics in Manufacturing & Service Industries · 2004 · 10 citations

Total Quality Management, Improvement Teams, Engineering +21