Concepedia

Tzu-En Lu

TL

2

Publications

98

Citations

2

H-Index

2019

Active since

Affiliations

National Central University(Current)

Chien Hsin University of Science and Technology

Tzu-En Lu is an author at National Central University specializing in business, management, and leadership.

Top concepts

BusinessManagementMarketingLeadershipPatient SafetySafety ScienceService QualityBrand PerceptionConsumer ResearchDigital Marketing

Publications per year

2019–2020

2

Publications

2

A multilevel approach on empowering leadership and safety behavior in the medical industry: The mediating effects of knowledge sharing and safety climate

Yi‐Hsuan Lee, Tzu-En Lu, Cheng‐Chia Yang et al. · Safety Science · 2019 · 84 citations

Safety Management, Safety Culture, Knowledge Sharing +11

Does Service Recovery Really Work? The Multilevel Effects of Online Service Recovery Based on Brand Perception

Tzu-En Lu, Yi‐Hsuan Lee, Jer-Wei Hsu · Sustainability · 2020 · 14 citations · Full text

Customer Experience, Customer Satisfaction, Online Service Recovery +16

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