Concepedia

Ben Jordaan

BJ

1

Publications

22

Citations

1

H-Index

2016

Active since

Affiliations

University of Mpumalanga(Current)

Ben Jordaan is an author at University of Mpumalanga specializing in service quality, customer satisfaction, and purchase intention.

Top concepts

BusinessMarketingManagementService QualityCustomer ServiceConsumer BehaviorConsumer ResearchPurchase IntentionCustomer Satisfaction

Publications per year

2016–2016

1

Publications

1

The Outcome of Perceived Service Quality Analysis on Customer Satisfaction in Retail Banking: A Case Study of Buffalo City in Eastern Cape, South Africa

Agholor Ewere Deborah, Ben Jordaan, Gordon Shaw et al. · Journal of Economics · 2016 · 22 citations

Customer Experience, Customer Satisfaction, Service Quality Perception +15

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