Peiyu Zhou

How does anthropomorphism improve human-AI interaction satisfaction: a dual-path model

Yuguang Xie, Kèyù Zhü, Peiyu Zhou et al. · Computers in Human Behavior · 2023 · 102 citations

Cognitive Science, Engineering, Human Agent Interaction +12

Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service

Yuguang Xie, Changyong Liang, Peiyu Zhou et al. · Journal of Retailing and Consumer Services · 2023 · 65 citations

Customer Satisfaction, Chatbot, Interpersonal Communication +15

Understanding Continued Use Intention of AI Assistants

Yuguang Xie, Shuping Zhao, Peiyu Zhou et al. · Journal of Computer Information Systems · 2023 · 35 citations

Artificial Intelligence, Engineering, Use Intention +21

How to increase consumers’ continued use intention of artificial intelligence voice assistants? The role of anthropomorphic features

Peiyu Zhou, Yuguang Xie, Changyong Liang · Electronic Markets · 2023 · 29 citations

Anthropomorphic Features, Consumers ’, Engineering +15

What influences user participation in an online health community? The stimulus-organism-response model perspective

Peiyu Zhou, Shuping Zhao, Yiming Ma et al. · Aslib Journal of Information Management · 2022 · 27 citations

Quality Of Life, Health Self-management Competence, Engineering +26