Concepedia

Nancy C. Shaw

NC

Statistics

Publications

6

Citations

240

H-Index

6

Active since

1997

Affiliations

George Mason University(Current)

American University

National University of Singapore

Chapman University

Nancy C. Shaw is an author at George Mason University specializing in management, business, and marketing.

Top concepts

ManagementBusinessMarketingTechnologyUser ExperienceKnowledge ManagementCustomer SatisfactionInformation ManagementLogisticsEngineering

Publications per year

1997–2008

6

Publications

6

Sources of dissatisfaction in end-user support

Nancy C. Shaw, William DeLone, Fred Niederman · ACM SIGMIS Database the DATABASE for Advances in Information Systems · 2002 · 107 citations

Customer Satisfaction, System Response Time, End-user Support +19

Understanding the Hidden Dissatisfaction of Users toward End-User Computing

Nancy C. Shaw, Joo‐Eng Lee‐Partridge, James S. Ang · Journal of Organizational and End User Computing · 2003 · 32 citations

Customer Satisfaction, Engineering, Hidden Dissatisfaction +19

A Methodology for Assessing the Value of Knowledge in a Service Parts Supply Chain

Mary J. Meixell, Nancy C. Shaw, Francis D. Tuggle · IEEE Transactions on Systems Man and Cybernetics Part C (Applications and Reviews) · 2008 · 31 citations

Customer Satisfaction, Business Intelligence, Decision Logic +23

The Effect of Organizational Culture on the Implementation of Knowledge Management

Francis D. Tuggle, Nancy C. Shaw · The Florida AI Research Society · 2000 · 27 citations

Business Culture, Knowledge Creation, Education +20

Understanding end-user computing through technological frames

Nancy C. Shaw, Joo Eng Lee‐Partridge, James S. Ang · International Conference on Information Systems · 1997 · 24 citations

Engineering, Technology Infrastructure, Human-centered Computing +8

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