Concepedia

Sarah Gerrard

SG

Statistics

Publications

3

Citations

171

H-Index

3

Active since

1997

Affiliations

Royal Holloway University of London(Current)

University of Tsukuba

University of Oulu

Sarah Gerrard is an author at Royal Holloway University of London specializing in service quality, perceived service quality, and service quality measurement.

Publications per year

1997–2005

3

Publications

3

The dimensions that construct the evaluation of service quality in academic libraries

Haruki Nagata, Yoshinori Sato, Sarah Gerrard et al. · Performance Measurement and Metrics · 2004 · 82 citations

, , +15

Operational convergence at Roehampton institute London and Liverpool John Moores University

Phil Sykes, Sarah Gerrard · New Review of Academic Librarianship · 1997 · 57 citations

, , +10

Evaluation of the university library service quality: analysis through focus group interviews

Yoshinori Sato, Haruki Nagata, Päivi Kytömäki et al. · Performance Measurement and Metrics · 2005 · 32 citations

, , +14

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