Youngran Shin

The Impact of Corporate Social Responsibility on Customer Satisfaction, Relationship Maintenance and Loyalty in the Shipping Industry

Youngran Shin, Vinh V. Thai · Corporate Social Responsibility and Environmental Management · 2014 · 139 citations · Full text

Relationship Marketing, Customer Satisfaction, Relationship Maintenance +13

Do corporate sustainable management activities improve customer satisfaction, word of mouth intention and repurchase intention? Empirical evidence from the shipping industry

Youngran Shin, Vinh V. Thai, Devinder Grewal et al. · The International Journal of Logistics Management · 2017 · 97 citations

Customer Satisfaction, Environmental Performance, Green Marketing +21

The impact of supply chain relationship quality on performance in the maritime logistics industry in light of firm characteristics

Youngran Shin, Vinh V. Thai, Kum Fai Yuen · The International Journal of Logistics Management · 2018 · 25 citations

Total Quality Management, Customer Satisfaction, Supply Chain Performance +16

A study of the influence of sustainable management activities on customer satisfaction and long-term orientation in the shipping industry: evidence from users of Korean flagged shipping service

Youngran Shin, Vinh V. Thai · International Journal of Shipping and Transport Logistics · 2015 · 24 citations

Customer Satisfaction, Green Marketing, Consumer Research +20

Cost Effectiveness Analysis in Short Sea Shipping: Evidence from Northeast Asian Routes

Xuebin Zheng, Yul-Seong Kim, Youngran Shin · Journal of Marine Science and Engineering · 2021 · 13 citations · Full text

Engineering, Transport Logistic, Trade +19