1
Publications
16
Citations
1
H-Index
2015
Active since
Affiliations
Hilmiana Sutisna is an author at Indonesia International Institute for Life Sciences specializing in business, higher education, and customer satisfaction.
Top concepts
BusinessMarketingManagementService QualityHigher EducationCustomer SatisfactionTotal Quality Management
Publications per year
2015–2015
1
1
The Impact of Internal and External Service Quality (A Case Study among Lecturers and Students)
Evi Susanti, Ernie Tisnawati Sule, Hilmiana Sutisna · Mediterranean Journal of Social Sciences · 2015 · 16 citations · Full text
Total Quality Management, Customer Satisfaction, External Service Quality +12
Rows per page
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