Concepedia

Johan de Jager

JD

Statistics

Publications

21

Citations

623

H-Index

15

Active since

1988

Affiliations

Tshwane University of Technology(Current)

Delft University of Technology

International Islamic University Malaysia

University of Worcester

Johan de Jager is an author at Tshwane University of Technology specializing in service quality, customer satisfaction, and management.

Publications per year

1988–2020

21

Publications

21

Specific remedy for specific problem: measuring service quality in South African higher education

Johan de Jager, Gbolahan Gbadamosi · Higher Education · 2009 · 118 citations

Education, Educational Measurement, Higher Education +17

Predicting students' satisfaction through service quality in higher education

Johan de Jager, Gbolahan Gbadamosi · The International Journal of Management Education · 2013 · 86 citations

Education, Higher Education, Higher Education Administration +11

Enabling continuous improvement: a case study of implementation

Bertus de Jager, Chris Minnie, Johan de Jager et al. · Journal of Manufacturing Technology Management · 2004 · 83 citations

Management, Change Management, Organization Studies +15

‘What you see is what you get’: Service quality, students’ perceptions and satisfaction at South African universities

Gbolahan Gbadamosi, Johan de Jager · South African Journal of Higher Education · 2009 · 30 citations · Full text

Education, Educational Administration, Higher Education +13

Measuring tangibility and assurance as determinants of service quality for public health care in South Africa

Johan de Jager, Thérèse du Plooy · Acta Commercii · 2007 · 29 citations · Full text

Management, Health Care Management, Health Services Administration +17

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