Concepedia

Sophie Yahui Hsieh

SY

Statistics

Publications

6

Citations

154

H-Index

6

Active since

2005

Affiliations

Ming Chuan University(Current)

Sophie Yahui Hsieh is an author at Ming Chuan University specializing in complaint management, complaint handling, and complaint handling process.

Publications per year

2005–2012

6

Publications

6

The use of patient complaints to drive quality improvement: an exploratory study in Taiwan

Sophie Yahui Hsieh · Health Services Management Research · 2010 · 37 citations

Management, Quality Management, Healthcare Quality Improvement +14

The organisational response to patient complaints: a case study in Taiwan

Sophie Yahui Hsieh, David Thomas, Arie Rotem · International Journal of Health Care Quality Assurance · 2005 · 28 citations

Health Professions, Health Administration, Quality Management +17

A System for Using Patient Complaints as a Trigger to Improve Quality

Sophie Yahui Hsieh · Quality Management in Health Care · 2011 · 28 citations

Management, Quality Management, Social Work +17

An exploratory study of complaints handling and nature

Sophie Yahui Hsieh · International Journal of Nursing Practice · 2012 · 26 citations · Full text

Management, Health Care Management, Health Services Administration +17

Healthcare complaints handling systems: a comparison between Britain, Australia and Taiwan

Sophie Yahui Hsieh · Health Services Management Research · 2011 · 20 citations

Management, Health Care Management, Quality Management +16

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