Concepedia

David Holman

DH

57

Publications

7.8K

Citations

41

H-Index

1996

Active since

Affiliations

University of Sheffield(Current)

University of Manchester

Manchester Metropolitan University

David Holman is an author at University of Sheffield specializing in management, organizational behavior, and business.

Top concepts

ManagementOrganizational BehaviorBusinessHuman ResourcesEducationSocial SciencesPsychologyOrganizational CommunicationWorkforce DevelopmentApplied Social Psychology

Publications per year

1996–2023

57

Publications

57

Shopfloor innovation: Facilitating the suggestion and implementation of ideas

Carolyn Axtell, David Holman, Kerrie Unsworth et al. · Journal of Occupational and Organizational Psychology · 2000 · 1.1K citations

Organizational Characteristic, Human Resource Management, Innovation Management +17

Emotion regulation in customer service roles: Testing a model of emotional labor.

Peter Totterdell, David Holman · Journal of Occupational Health Psychology · 2003 · 481 citations

Customer Satisfaction, Emotion Regulation Model, Affective Neuroscience +20

Emotion regulation in customer service roles: Testing a model of emotional labor.

Peter Totterdell, David Holman · Journal of Occupational Health Psychology · 2003 · 469 citations

Customer Satisfaction, Employee Attitude, Emotion Regulation +11

The Effects of Performance Monitoring on Emotional Labor and Well-Being in Call Centers

David Holman, Claire Chissick, Peter Totterdell · Motivation and Emotion · 2002 · 335 citations

A classification of controlled interpersonal affect regulation strategies.

Karen Niven, Peter Totterdell, David Holman · Emotion · 2009 · 334 citations · Full text

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